Hospital Access Liaison

Job Description

Compensation: $29.29-$36.29/hr; based on Licensure

The Hospital Access Liaison (HAL) assists individuals who have recently been discharged from an Emergency Department (ED) or inpatient unit that need immediate assistance with linkage to services and resources in the community. The focus will be on those individuals who are at high risk of hospitalization/re-hospitalization and/or risk of suicide and who do not meet criteria for another service at the time of assessment.

This is full-time, benefit eligible position working Monday-Friday. This position will co-locate in hospitals. 

Responsibilities of the Hospital Access Liaison: 
• Provide rapid, virtual response and care for individuals discharging from hospital
• Use short-term, interventions for up to 90 days after initial contact until warm hand-off to ongoing services has been completed
• Communicate regularly with hospital staff to ensure continuity of care, discuss referral workflow and work out any issues
• Make follow-up calls to referred individuals and their treatment team, as appropriate
• Coordinate with other crisis team members to request outreaches
• Attend monthly meetings and weekly clinical supervision with ERE Supervisor.
• Maintain agreed upon level of productivity and/or Quality Indicators
• Provide culturally competent services to meet the unique cultural needs of each referred individual
• Be knowledgeable of all services provided within Compass Health
• Be knowledgeable of other human/social services agencies for purposes of referral if Compass is unable to provide a service and maintain documentation of referral
• Maintain client records, following agency and state regulations
• Ensure all documentation is written in proficient and professional manner
• Work collaboratively with programs to ensure the individual is referred, when appropriate and eligible
• Collaborate and communicate with caller’s multi-disciplinary treatment team, if existing client is referred
• Other duties as assigned by supervisor
• Flexibility with shifts may be required
• Travel may be required for team meetings or large agency functions