Chaplain / Volunteer Coordinator

Position Summary
The Chaplain/Volunteer Coordinator is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Compassus philosophy, using the 6 Pillars of success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the Program, between the Program and other Company departments, and between the Program and all external stakeholders. The Chaplain is a hospice-trained individual who provides spiritual support to patients and the members of the family. S/he may be a priest, minister, rabbi or other individual with experience in spiritual support. The hospice Chaplain is not intended to replace the patient's own clergy, but to provide spiritual support and help.
The Volunteer Coordinator is responsible for recruiting, selecting, training, supervising, and retaining volunteers to adequately support volunteer operations and to ensure compliance with state and federal regulations. S/he will ensure the coordination of patient and family needs for volunteer services and will oversee the development and implementation of the plan of care to meet those needs. S/he is responsible for applying the rules and regulations of state and federal regulatory agencies and other certified agencies.
Position Specific Responsibilities
Chaplain Responsibilities:

• Explains hospice services and Medicare benefits to patients and families; obtains Informed Consent and Election of Benefits documents as requested.
• Submits appropriate documentation and paperwork to facilities at the completion of patient visits; documentation is completed and submitted timely according to company policy.
• Articulates the regulatory framework governing the role of the Spiritual Counselor (federal and state, if applicable).
• Participates as a member of the IDT, including development and implementation of the plan of care.
• Provides spiritual care support to the patient and family; supports the involvement of community clergy as the patient/family request.
• Assists in identifying the need for intervention of other IDT members.
• Effectively communicates patient and family needs to IDT.
• Collaborates with IDT to coordinate spiritual care support for the patient and family to ensure appropriateness, continuity, and quality of care.
• Maintains updated, comprehensive care plans which reflect current problems, goals and interventions for patients.
• Maintains respect for the family's environment and belief systems, and remains nondiscriminatory regarding age, race, religion, sex, sexual orientation, national origin, physical or mental disability, and other personal matters.
• Counsels in accordance with patient’s and family’s beliefs.
• Supports the patient and family in working through the stages of death, grief, and bereavement.
• Acts as liaison with the clerical community to interpret the needs of the hospice patient and family, and helps recruit clerical volunteers for the hospice.
• Performs other duties as assigned.

Volunteer Coordinator Responsibilities:

• Interviews, hires, and trains volunteers; plans, assigns, and directs work; appraises performance, rewards and disciplines volunteers, addresses complaints and resolves problems.
• Participates as a member of the IDT, including development and implementation of the plan of care.
• Promotes the use of volunteers as an intervention to support patient care needs.
• Actively recruits, hires, trains, supervises, and retains volunteers to support the administrative and patient care needs of the program and Compassus.
• Adheres to common human resource policies in recruitment and selection processes.
• Ensures prospective volunteers are interviewed and complete all mandated background and health screenings prior to being offered a position as a volunteer.
• Performs initial and ongoing competency evaluations to verify training and support needs.

• Maintains records of all recruitment and retention activities.
• Maintains accurate record of volunteer utilization as a percentage of overall patient care hours as mandated by regulations.
• Assists in identifying the need for intervention of other IDT members.
• Effectively communicates patient and family needs to IDT.
• Provides education about volunteer services and role of the volunteer to members of the IDT.
• Recognizes issues or concerns and escalates appropriately.
• Prepares reports, in-services, and other documents to demonstrate the value and effectiveness of the volunteer program as requested.
• Utilizes a variety of means to communicate with and retain active volunteers, which may include: newsletters; email campaigns; gatherings/ celebratory events; meetings.
• Delivers high quality training for new volunteers.
• Delivers at least 4 in-services per year for active volunteers.
• Manages volunteer services through accountable awareness of volunteer utilization, documentation and plan of care involvement.
• Assigns patient care and administrative volunteers, providing oversight for activity and documentation requirements.
• Attends and participates in community events, promoting Compassus as a place to volunteer.
• Develops and performs public service announcements regarding hospice volunteerism.
• Promotes hospice philosophy and the integral role of volunteers to support patients.
• Performs the role of the patient care volunteer when needed to support plan of care interventions.
• Works with all members of the hospice team to promote Compassus in the community.
• Leverages community events, professional contacts and volunteer network to promote Compassus and hospice.
• Operates within established budgetary guidelines.
• Manages expenses of volunteer program.
• Seeks resources which maximize outcomes.
• Performs other duties as assigned.

Education and/or Experience

• High school diploma or general education degree required.
• Degree in divinity, social sciences, or other related field preferred.
• Minimum of one (1) year of experience in the provision of spiritual/ pastoral support to individuals or families required.
• Completion of at least one (1) unit of CPE and one (1) or more years of experience in the provision of pastoral support to individuals/ families related to loss, grief, bereavement, or trauma preferred.
• Experience in Social Services, Human Services, Resource Management or related field is helpful.
• Experience managing volunteer services or non-profit organization is a plus.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, colleagues, investors, and external parties. Strong written and verbal communications.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy. Strong organizational, interpersonal, teaching, and time management skills. Creativity in preparing and making presentations. Must be able to work a flexible schedule to include nights and weekends. Must be able to travel. Ability to provide own transportation. Understanding and acceptance of hospice philosophy. Must be of high integrity including maintenance of confidential information including all patient records. Clinical experience or training related to death, dying, and bereavement. Must be able to provide grief counseling to families and others in need. Strong skills in counseling the terminally ill and his/her family. A positive, compassionate, and empathetic attitude. Ability to counsel patient and family and assist local clergy in rendering pastoral care. Ability to effectively delegate and monitor many activities simultaneously.

Certifications, Licenses and Registrations

• Clinical Pastoral Education as required per state regulation.

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_State Specific Requirements_
Florida

• Required to meet at least one of the following criteria:
• Has a degree in ministry from a college, university, or divinity school; or
• Has documentation of completing 1 unit of Clinical Pastoral Education (CPE) with a focus on health care ministry; or
• Has documentation certifying completed formal training in his/her religious or belief system and is qualified to perform pastoral services.

Georgia

• Documentation of ordination or commission by a recognized faith group; completed at least one unit of clinical pastoral education from a nationally recognized provider.

Louisiana

• Bachelor of Divinity, Master of Divinity or equivalent theological degree or training OR equivalent training from an accredited university OR equivalent experience with training/supervision in spiritual counseling from an individual who possesses required education.

Mississippi

• Bachelor of Divinity, Master of Divinity or equivalent theological degree or training.

Missouri

• Documentation of ordination or commission by a recognized faith group and has completed one (1) unit of Clinical Pastoral Education (CPE).

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the colleague is regularly required to use hands to finger, handle, or feel; talk and hear. The colleague frequently is required to stand, sit, and reach with hands and arms. The colleague is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The colleague must frequently lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision. The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. There will be possible exposure to infectious diseases through working with clinical caregivers. The noise level in the work environment is usually quiet.
At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our colleagues feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Pay Range:
$21.14 - $35.23 / hour

Job Type: Full-time

Pay: $21.14 - $35.23 per hour

Salary : $21 - $35