Command Center Manager

Location

McAllen, TX

Clearance Level

T2 - Moderate Risk Public Trust (MRPT)

Primary Function

The Command Center Manager is responsible for the supervision of the Transportation Services program command center. They report to the Site Manager, ensuring all aspects of administration, technical, operational, and contractual requirements and client expectations are met. This position is responsible for overseeing workflows, enforcing policies and procedures, and performing duties in accordance with their job description.

All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Acuity International is recognized. Actively support and uphold the Company's stated vision, mission and values.

Responsibilities

• Oversees workflow and command center staff.

• Ensures contractual compliance with ICE/ERO policies and procedures.

• Ensures safeguarding of sensitive information.

• Monitors, tracks, and ensures site establishes internal, site-specific operation implementation instructions to meet contractual requirements.

• Conducts ongoing quality assurance to ensure compliance with all ICE/ERO policies and procedures, including identifying areas in need of improvement.

• Enforces program changes as specified by the Program Manager and disseminates guidance to personnel.

• Ensures ongoing program-wide compliance with government policies, procedures, and guidance; applicable laws and regulations; and contractor policies and procedures.

• Ensures operational plans adhere to the highest relevant safety standards, are planned. and communicated in advance and are professionally implemented.

• Supports Site Manager with identifying staffing and resource requirements.

• Reviews and verifies all daily reports; reconciles inventory and reports in accordance with work orders.

• Provide simple technical support questions for their location such as how to use the web-based system.

• Other duties as assigned.

Job Requirements

• Possess a bachelor's degree from an accredited university (an associate degree with two or more years of extra relevant experience may be substituted for a bachelor's degree, or more than four years of related experience may be substituted for a degree).

• Have at least two years or more of documented experience in a field related to law, social work, detention, corrections, or similar occupational area; and ( a minimum of four years of experience is required when an associate's degree with two or more years of relevant experience is substituted for a bachelor's degree or 6 years of experience in a related field when four years of experience is substituted for a degree).

• Demonstrate experience applicable to the goals and objectives of this requirement and appropriate for a similar program environment.

• Must be able to multi-task, be detail-oriented, organized, and demonstrate excellent verbal and written communication skills.

• Must be proficient in English; able to receive and understand detailed information through oral and written communication.

• Must be proficient with computers, common office equipment, and MS Office suite.

• Must be able to create and implement work schedules

• Clean criminal background check, a favorable credit check, and no prior drug use

• Psychological, honesty/integrity validation pre-employment screening and annual re-screening.

• Must be able to work full time hours, weekends, and holidays.

• Meet the requirements of the contract for all immunizations.

• Must be at least 21 years of age.

• Must be a US citizen.

Preferred Qualifications

• 5 years' management experience

• ORR or ICE experience

• CPR/First Aid certification

• Bilingual

Physical Requirements and Work Conditions

• Must be able to sit or stand for extended periods of time in an office environment.