What are the responsibilities and job description for the IT System Manager position at CompuCom Systems, Inc.?
Why CompuCom? (Overview):
CompuCom enables our clients to focus on what matters most – their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to the following role: IT Systems Manager.
Full COVID-19 vaccination will be required
What We Need & What You'll Do (Responsibilities):
CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency.
CompuCom enables our clients to focus on what matters most – their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to the following role: IT Systems Manager.
Full COVID-19 vaccination will be required
The IT systems Manager is responsible for supervising 24/7 operationTeams (Is subject to call 24 hours, 7 days a week). They will ensure that Monitoring, Break/Fix Operations, and ITSM Practices are in accordance with established policies and procedures. Drivedirectreports to resolveIncident, Problem, and Change Tasks. Breaks down barriers for associatesand facilitatecommunications between different functional teams. This role will guaranteeproper staffing levelsat all times to cover operationalneeds. Oversee day-to-day operations, escalations, ticketing, and communications are managed in accordance with Company Policy. Ensure the hiring, training, mentoring and development processes are performed properly. The IT systems manager will also Implement Continuous Service Improvement in the operations by performing ticket reviews, provide feedback, and follow up to the associates, and coordinate efforts to identify the root cause and recommend solutions (RCA Analysis).
- Performance Management and people development through coaching and feedback sessions on a regular basis, Annual Review and ad-hoc requirements
- Address and assure action are taken and follow through on internal and external escalations with a sense of urgency engaging stakeholders as needed
- Administrative and operational processes compliance (Hardware, Payroll, Workday, etc.)
- Accountable for overall Monthly Performance Indicators attainment and all Client-Specific metrics based on contractual requirements
- Accountable for attaining Individual and group utilization goals on a weekly and monthly basis for each team
- Bachelors Degree
- 5-10 years experience in IT systems, or other relevant fields
- Ability to lead Senior Technical Teams of various skillsets
- Project Management methodologies and abilities
- Performance Management Feedback / Coaching skills
- Customer service experience
- Network technical knowledge
- experience in Java programming and OOPS with good knowledge in coding standard.
- hands-on experience in creating and maintaining test automation framework/libraries using selenium WebDriver for web application or Appium for mobile native/web application
- hands-on experience in creating and maintaining test automation framework/libraries for API test automation.
- In depth knowledge in at least one of the leading open-source test automation frameworks (TestNG, Robot, Protractor, Jasmine, Cucumber BDD, etc)
- strong experience in automation test reporting, failure analysis and test maintenance techniques
- Experience in mentoring and supporting group of automation test engineers for complex problems encountered in test automation
- experience in establishing process/guidelines for automation test engineers to ensure the test scripts adhere to the standards (including, naming convention, Page Object methods definition, etc)
- experience in using selenium grid for creating test automation infrastructure and good understanding of selenium grid architecture
- experience in Continuous integration using Jenkins GitHub
- Experience with Cloud technologies (AWS/K8) specific to test automation
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
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