What are the responsibilities and job description for the IT Field Service Technician position at CompuCom?
About us
Our work environment includes:
- Regular social events
- Work-from-home days
JOB BRIEF
IT Field Service Technician (FST)
As a Field Service Technician, your role will include unparalleled technical support for our national home improvement retail client, allowing them to experience the best support available within the industry. The candidate shall be a self-starter, have exceptional customer service proficiencies, and ability to use communication as an expansive tool to achieve an excellent customer experience. The candidate must conduct their efforts in a professional, businesslike manner and effectively communicate, as well as provide continuous quality in their daily task achievements. The candidate will be self-motivated with excellent time management skills, with the capability to complete projects ahead of schedule. The candidate will support clients' IT/Data problem tasks, provide prompt action, and deliver support and resolution for daily technical requirements. The candidate will be consistent with documentation, tracking, and monitoring issues, providing notes and feedback as well as make in-field decisions for a positive result.
Performance Responsibilities
- Exceptional Customer Service and relationship building competence
- Travel within a radius of 25 to 100 miles daily in a specific route
- Understand AC/DC and backup power concepts
- Excellent time management and reporting skills
- Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
- Manage triage, troubleshooting, and resolution to client scope on IT equipment
- Occasionally works at heights of 20’ to 25’, lift equipment training provided
- Document efforts, issues, and resolutions, close cases/tickets daily
- Experience desired in copper and fiber cabling and various terminating connectors
- Proficient communicator with emotional intelligence insight for explaining IT terminologies at the client’s level of understanding
- Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment
- Able to lift 25lbs
Proof of COVID vaccination will be needed before the first day of work.
Preferred Experience and Certifications
One-year IT technical support experience
A CompTIA certification required
Net CompTIA certification is a plus
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Experience:
- Computer networking: 3 years (Preferred)
- Customer Service: 3 years (Preferred)
- Retail Hardware Troubleshooting (ex. POS devices): 3 years (Preferred)
License/Certification:
- CompTIA A (Preferred)
- Driver's License (Required)
Work Location: Multiple Locations
