Systems Architect II

DescriptionSummaryWeâ re looking for an Endpoint Architect with extensive level 3 support experience in Global Windows PC and macOS environment that will develop Digital Experience Monitoring capabilities and best practices to detect bugs or other issues impacting the user experience and proactively address them.Endpoint Management Technical Architect âDigital Experience MonitoringImportance of the roleGlobal IT Organization âDirector Of Employee Management for the Americas âwork with the team in Paris that drives the endpoint management service line.Need an engineer that allows us to have good skills based on modern management, real knowledge in creating power BI reports based on data set that come in from different systemsWe are building a single pane of glass collaborating with Europe to provide where all our service provides will be able to access and see their action items and review their fleetWe envision to automate this task and make a one-stop area for points of action to be listed the role is to try to automate.Knowledge of scripts, endpoint management with both PC and MACAMER Endpoint Digital Experience Monitoring Architect:Design and Build evolutions/releases/features of Digital Experience Monitoring capabilities (dashboard/report evolution, introduction of new tools, integration with ITSM â )RUNAutomatically Detect significant bugs or other issues impacting the user experience and proactively address them with automation scripts and document process for support teamsLevel 3 support, technical escalation pointRequired Skills:Experience with Endpoint/Network Experience monitoring tools (Tanium, Lakeside, Nexthink, Thousand Eyes)MEM / IntuneWindows analytics, Power BI, SQL, PowershellAD / AADAdvanced networking knowledgeConsume rest API solutions.EDR (Crowdstrike)Jamf (MAC management)BomgarThousand Eyes.MSFT Power PlatformAgile Dev\Ops knowledge Technical Experience Must Haves: Configuration Manager Experience added to JD, Power BI, In Tune, Sequel, PowerShell (requirement, how to create scripting, automating solutions), API Solution.Industry Background: Flexible âas long as they have the necessary skills.Training: Should come in fully functional on systems/ programs, but will have a da discovery session bring them up to dateSpanish would be a strong plus.Education: Bachelors DegreeAdditional client information: