Location: Any CSI Office. Open to location discussion.
JOB SUMMARY
Customer Service Representatives ensure delivery of excellent customer service through fast and accurate communication and coordinating with other departments to resolve inquires. They are the first point of customer contact for general inquiries. They build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty.
KEY RESPONSIBILITIES
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Builds and maintains relationships with customers.
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Responds to a work queue and resolves issues in a timely manner; escalates issues of a complex nature.
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Demonstrates a basic knowledge of application functionality.
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Provides information to the appropriate CSI department regarding customer issues and concerns.
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Performs other duties as assigned.
PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING
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Customer issues are resolved quickly.
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Provided information is timely, accurate and relevant.
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Customer Satisfaction.
JOB REQUIREMENTS
Education & Certifications:
Technical education or job knowledge equivalent to a 2-year college or trade school.
Experience:
The minimum amount of relevant work experience required to successfully perform the job is at least one (1) year.
Experience using Microsoft Office, specifically Excel, PowerPoint, and Teams, required.
Required Skills:
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Customer service skills
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Communication skills
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Reasoning skills
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Computer skills
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Administrative skills
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Analytical skills
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Mathematical skills
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Listening skills
RELATIONSHIP BUILDING
This position requires regular contact both inside and outside the company.
DECISION MAKING
This position works from detailed instructions; decisions are made occasionally.
SUPERVISION RECEIVED
General Supervision. Assignments are both task-oriented and objective-oriented. Work is reviewed for soundness of judgement and overall adequacy and accuracy.
WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel: No travel typically required.
Physical Demands:
The employee is regularly required to sit, talk, and hear, and use hands to finger, handle or feel. This position requires close vision (clear vision at 20 inches or less) and the basic need to look at a computer screen 8 hours a day.
Not For Colorado, Washington, California, New York City, or Albany County, NY applicants:
This position is not open for Colorado, Washington, California, New York City, or Albany County, NY applicants
CSI is a leading fintech, regtech and cybersecurity solutions partner operating at the intersection of innovation and service. As a trusted technology company, CSI excels at driving businesses forward with a unique blend of cutting-edge solutions, decades of experience and a commitment to authentic partnerships defined by our customer-first culture.
CSI is dedicated to providing challenging and rewarding careers for our employees across the country and offers a competitive compensation package, including health, dental and vision insurance, paid vacation, 401k, and much more!
For more information about CSI, visit www.csiweb.com.
CSI is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics, or any other legally protected basis.
If you live less than one (1) hour drive from a CSI office, you will be required to be hybrid in-office.
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