What are the responsibilities and job description for the Technical Writer position at Computer World Services (CWS)Corporation?
Job Description
Computer World Services, Corporation (CWS) is seeking a dynamic candidate to provide Technical Writer support for the FBI’s Enterprise Operations Center (EOC) provides continuous (24x7x365) IT Service Desk supporting approximately 70, 000 FBI accounts across 500 locations within and outside the continental United States. The EOC provides contractor Watch Officers and Government Watch Commanders to manage and coordinate the FBI’s IT Critical Incident Management (CIM) Program, which supports the FBI’s Strategic Information and Operations Center (SIOC), National Crisis Command Center (NC3), and Field Office Command Posts, among other critical incidents. The EOC also manages and maintains the FBI’s Tier 2 Network, Systems, and Enterprise Data Analytics Section (EDAS) Application User Support solver groups. Through its Tier 2 Network solver group, the EOC monitors and maintains globally the four (4) main enclaves (SCINet, FBINet, UNet, and the BlackNet transport network).
The candidate will be responsible for creating and maintaining continuous training plan to ensure all supporting personnel are equipped with the skills and knowledge to perform the expected functions to the desired standard of quality.
Key Tasks and Responsibilities
- Establish and maintain an EOC training program to develop, train, and retain contractor EOC staff, inclusive to IT Service Desk (Tier 1), Tier II Network, Systems and EDAS Application Support, TOC and quality assurance data and analytics staff.
- Provide detail training to new and existing personnel on a continual basis (user guides, call scripts, incident resolutions documents, testing and evaluation materials, and current tools as well as plan for tool upgrades during the contract to ensure that all EOC staff possesses the necessary interpersonal skills, business. Service, technical awareness and knowledge to support the IT Service Desk (Tier 1), Tier II, TOC, and Quality Assurance.
- Responsible for proof reading and editing document before submission.
- Assist the team with research and analysis.
- Ability to research technical /non-technical topics and provide input.
- Proficient with Microsoft Word, Excel, PowerPoint, and SharePoint.
- Ability to multitask and work against strict deadlines.
Education & Experience
- BA/BS or higher degree (preferred)
- Minimum of 3 years of supporting research, technical writing, or government contracting. (required)
Certifications
- N/A
Security Clearance
- DoD TS/SCI clearance (Required)
- US Citizen or permanent resident
Other (Travel, Work Environment, Administrative Notes, etc.)
- Work will be performed at the Redstone Huntsville, AL facility and Pocatello, ID facility unless otherwise noted.
EOE AA M/F/Vet/Disability
EEO is the Law: [ Link Removed ]