Client Success Specialist

Job Description

Job Title: Client Success Specialist

Location: Greater New York City Area 

Per Executive Order 14042, new or prospective Comscore, Inc. employees in the United States, must provide proof of complete vaccination, or approved exemption on the first day of their employment.

About This Role:

Comscore is seeking a stellar client success specialist to support our east coast based digital publisher and television network clients. Our customer success team is focused on post-sale activities for mid to large B2B customers. As a client success specialist, you will be responsible for delivering a superior customer experience by managing client relationships, fielding technical & business inquiries and leading product trainings that support client's business objectives. Client success specialists are experts on Comscore products, are trusted advisors to their contacts and are vital to ensuring our partners are realizing the full value of Comscore data. To thrive in this role, you will need an understanding of audience measurement within the media industry, coupled with client-facing experience and analytical skills. This is an excellent opportunity for a customer success professional looking to plant roots and grow in their role with an industry leader in audience measurement.

What You'll Do: 

• Proactively manage client relationships, including monitoring account health, customer satisfaction, and usage of Comscore products & services 
• Develop expert knowledge of Comscore products, capabilities and technical processes 
• Serve as your clients’ day to day contact, helping them understand Comscore data and gain business value from it 
• Analyze data to tell a story and illustrate value of the data for clients; present that data via insights reports or live presentations 
• Deliver customized product and methodology trainings focused on answering relevant business questions 
• Closely partner with sales teams to grow, improve, and amplify relationships with clients 
• Identify opportunities to improve client deliverables, anticipate client needs, and offer creative solutions  
• Build trust and rapport with current Comscore users and identify new users to continue strengthening the relationships between Comscore and our partners

What You'll Need: 

• Bachelor’s degree, preferably with a focus in advertising, marketing or analytics
• 2-4 years of experience in a client-facing position in research, analytics, or audience measurement, or experience with a media publisher, advertiser, or agency 
• Understanding of, and interest in, digital and legacy media, audience measurement, online advertising, and online technologies
• Ability to confidently and effectively communicate complex information to individuals or groups in person or virtually
• Excellent time management and organizational skills with the ability to manage deadlines and client expectations 
• Strong attention to detail and willingness to roll up your sleeves and dive into data and technical processes
• Ability to work independently and as part of larger groups; takes a collaborative approach to problem solving 
• Comfortable using online interfaces, CRM tools, and other SaaS products 

About Comscore

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.

Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.

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