Customer Service Representative
Job Posting for Customer Service Representative at Comtech
Candidates must be local to the Lehigh Valley/Allentown area – must be able to work in the office and remote if needed.
Job Summary/Description
This position prepares responses to the PUC informal complaints, develops effective working relationships with PUC investigators, and identifies opportunities to improve compliance results.
Job Duties
· Analyze PUC informal complaints and prepare responses
· Serve as the PUC liaison and ensure systemwide consistency in the application of Chapter 56 regulations and other PUC guidelines
· Build effective working relationships and credibility with PUC investigators who process informal complaints
Position Requirements (Required Skills)
· Customer services’ experience -Critical thinking skills
· Strong written and oral communication skills
· Proficient in computer experience including Microsoft word and excel
· Effective working relationships with internal and external clients
Job Types: Full-time, Contract
Pay: $20.00 - $24.00 per hour
Benefits:
- Work from home
Experience level:
- 4 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
- Office
Ability to commute/relocate:
- Allentown, PA 18101: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 4 years (Required)
- Call center: 4 years (Required)
Work Location: In person
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