Analyst I, Middleware Systems

Overview

Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward – always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.

The Analyst I, Middleware Systems is responsible for monitoring, installation, configuration, administration, troubleshooting, deployment, and maintenance of technology solutions. providing technical support and troubleshoot problems and perform scripting/programming to ensure stable and efficient operation of technology solutions.

Responsibilities

• Understand the middleware and integration strategy and document detailed requirements
• Partner with key technical resources and vendors to understand technical requirements.
• Perform end to end impact assessment for any technical change and how it may impact upstream and downstream systems and processes
• Document any technical procedures
• Identify any needed reporting, instrumentation, and analytics in support of automation
• Develop software tasks in accordance with Information System standards and methodologies
• Solve technical problems and make improvements to Concentra’s system, which includes deployment, monitoring, and maintenance
• Build tools for internal use to improve and support the build and deployment process
• Improve automated deployments, monitoring, management, and incident response
• Develop infrastructure and configuration as code
• Perform troubleshooting of both application and infrastructure issues
• Ensure critical systems, applications, and services are always up and running by monitoring, gathering, and analyzing data from different network sources
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Level: Bachelor’s DegreeMajor: Computer Science, Computer Engineering, Management Information Systems

Customarily has at least the following experience:3 years

• Good understanding of TIBCO Integration Design and Patterns.
• Knowledge of Secure communications using SSL certificates.
• Knowledge of configuring BusinessConnect - create/update participants, configure Gateway Server
• Ability to work on Microsoft or UNIX operating systems (Windows Server and RHEL)
• Prior experience with Atlassian Suite. Primarily JIRA and Confluence.
• Automation of build and deployment process using both tools and custom scripts
• Cloud Design/Deployment/Administration/Automation (Azure, AWS, GCP)
• Customarily has at least three or more years of experience with:
• Monitoring systems using tools like AppDynamics, PRTG, Splunk, and writing health checks 
• Troubleshooting builds & deployments of applications developed in varied technologies from desktop to web and cloud-based applications via Atlassian Bamboo & BitBucket
• Able to configure, monitor, maintain, and deploy services and applications on WebLogic, Tomcat, TIBCO, and AWS. Will consider other relevant experience with similar Application Servers, ESB platforms, and cloud providers.
• Business Process Improvement, Problem Management/Preventive Maintenance and Analytical & Conceptual Problem Solving
• Familiar in all aspects of business analysis, testing and has a basic understanding of project management and system development life cycle.
• Work directly with clients throughout the entire life cycle of projects to define, design, and implement business process based solutions
• Agile/SCRUM experience

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• TIBCO BW 5x , BW6, BC, EMS, Tomcat, Oracle, Sybase and WebLogic
• Proficient knowledge of MVC, HTML, JavaScript, SYBASE/Oracle/MS SQL Server, SQL and query language, Unix Shell Scripting, Integration Platforms, API’s. C#, C, C , Java a plus
• Knowledge of Git based source control platforms, primarily BitBucket and GitLab, is helpful
• Solid understanding of zero-downtime deployments and fast rollback strategies
• Strong interpersonal and communication skills; ability to read, write, and speak in a professional manner.
• Excellent analytical and problem-solving skills
• Must possess a personal sense of urgency
• Ability to effectively multi-task and adapt to changing business priorities
• Excellent time management and organizational skills
• Keen attention to detail