Motive Power Field Technician

Description

The Concentric Company is a leading provider of DC power and equipment maintenance solutions to warehouse and manufacturing customers. Our custom, engineered power systems and maintenance solutions minimize costly downtime through forklift power solutions, mission critical backup power and on-site forklift and allied equipment maintenance. Our mission is to eliminate interruption in our customers operations and allow them to focus on running their business.

Job Summary

The Motive Power Field Technician, is responsible for inspecting, maintaining, and repairing motive power equipment. This position conducts basic troubleshooting, field and shop repairs, and responds to customer needs.

Key Job Responsibilities:

• Perform routine preventative maintenance.
• Troubleshoot battery and charger systems.
• Perform repairs at customer locations and Concentric shops.
• Respond to client needs in a timely manner, while applying great customer service behaviors.
• Complete all work order and customer facing documentation while adhering to Concentric SOP expectations.
• Work safely and follow all safety requirements.
• Work independently or with a team in a professional manner.
• Other duties as assigned by supervisor.

Key Performance Measurements:

· A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.

· Exercises high degree of time management skill, resulting in greater than 90% time billable to customers.

· Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information. 

· Other key metrics prescribed by Concentric Motive Power leadership, resulting in positive customer and Company impact. 

Requirements

· High School or GED Diploma required. Prefer an Associate Degree from an approved two-year college or university or very strong equivalent experience. 

· Must be able to pass a background check 

· Must be able to pass a drug test, our technicians are subject to random drug 

· Working knowledge of basic AC and DC electrical/electronic theory.

· Strong communication, problem solving, and analytical skills.

· Ability to organize his/her own work and work independently, with limited supervision.

· Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.

· Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.

· Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.

· Ability to work collaboratively with other departments toward the greater good of the organization.

· Ability to adapt to a fast-changing environment.

· Experience in material handling environment is preferred, but not required.

· Intermittent travel expected within designated territory, home most nights.

· A valid driver’s license, CDL a plus but not required.

· Willingness to work occasional overtime. 

*This job description is subject to change at any time.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools; use hands to maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to conditions existing in the work environment. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in various locations, including customer sites, Concentric facilities, and often includes co-workers working side-by-side. Exposure to live electrical components is common in many of these work environments. The noise level in the work environment is moderate. 

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.