Issue Manager

Overview

We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members.

Concora Credit is guided by a single purpose: to help non-prime customers do more with credit.

Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more.

As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More!

We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

Join the nation’s leader in second-look finance servicing as our Issue Manager!

The impact you’ll have at Concora Credit:

You’ll be responsible for executing and managing an issue project plan at the inception of issue notification.  You’ll work with the Director of Issue Management and Complaints to establish a project plan and develop milestones upon notification. Once a project plan has been established, you’ll work with the business units to implement corrective action and remediation.  You’ll drive the issue to closure as efficiently as possible while maintaining oversight of actions taken.

Responsibilities

 As our Issue Manager, you will:

• Work with the Director of Issue Management and Complaints to establish a project plan to guide an issue through to closure.
• Establish and maintain contact with business unit owners and communicate project plans along with timelines and milestones.
• Requested adjustments to the plan and/or milestones should be discussed and brokered by the Director of Issue Management and Complaints.
• Oversee the issue resolution project plan and document milestones for the closure package.
• Evaluate the evidence provided for closure and request any additional information needed.
• Compile closure package to document key elements and milestones for ease of understanding.
• Develop and execute a validation plan to verify that remediation and/or corrective action is successful in resolving the issue.
• Document lessons learned, mitigation strategies, and enhanced monitoring recommendations.

These duties must be performed with or without reasonable accommodation.

We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

Qualifications

Requirements:

• Bachelor’s degree in a business-related field or commensurate work experience
• 3 years’ experience in a leadership and/or project management-type role
• A moderate understanding of financial services and credit card servicing
• Excellent written and verbal communication skills
• Ability to manage competing projects and prioritize time
• Organizational skills, attention to detail

What’s In It For You:

• Medical, Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays, plus 3 paid floating holidays
• 401k (after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
• We invest in your future through Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Concora Credit Is an equal opportunity employer (EEO).