Operations Trainer

Overview

We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members.

Concora Credit is guided by a single purpose: to help non-prime customers do more with credit.

Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more.

As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More!

We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

Join the nation’s leader in second-look finance servicing as our Operations Trainer!

***Hybrid, must be in or near the Akron, OH area***  

The impact you’ll have at Concora Credit:

Operations Trainer is responsible for the development and communication of operation-related training (i.e.: CRD, Collections, Payment Processing, Bankcard, Transaction Services, etc.), to ensure company standards are met and maintained, including the highest standards of customer service in the industry.  This individual will work with management to recognize and communicate areas that require training to ensure proper adherence to company processes, procedures, and all regulatory obligations. The operations trainer will also help motivate department staff to achieve productivity goals. Supervises and measures trainees' performance and assists Unit Managers with developing and monitoring associate efficiency, as required.

Responsibilities

As our Operations Trainer you will:

• Assist the Operations Training Manager and Operations Trainers in developing training materials and update training as required.
• Identify new or refresher training opportunities and work with the Training Coordinator to develop a schedule.
• Works with the Training Coordinator to ensure training rooms are properly stocked with learning tools, including computers, headsets, training material, and other job aids. 
• Conduct training classes as required.
• Maintain a training folder for all new staff.
• Ensure strict compliance with Federal and State laws.
• Assist the management team in implementing new policies and/or procedures.
• Manage a variety of projects as needed.
• Assist Unit Managers as necessary.
• Periodically review employee work for accuracy and compliance.
• Other duties as assigned.

These duties must be performed with or without reasonable accommodation.

Accountability:

The incumbent is directly accountable for ensuring that trainees are prepared for their specific job functions by the conclusion of class(es).  You're also accountable for the information's accuracy and thoroughness.  Failure to meet these responsibilities negatively impacts the business by hindering production and challenging credibility. 

We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

Qualifications

Requirements:

• High school diploma or GED.
• Minimum of one year of relevant facilitation experience or training in an adult learning environment preferred.
• Extensive knowledge of collections and bankcard practices preferred.
• Experience in curriculum design and/or development preferred.
• Working knowledge of State and Federal laws.
• Excellent written and oral communication skills.
• Flexibility to adapt well to change.
• Excellent decision-making and problem-solving skills.
• Always maintain a high level of professionalism and confidentiality, in all situations.
• Ability to communicate effectively with all levels of management and staff.
• Ability to work independently with little direct supervision.
• Proficient in MS Word, Excel, and PowerPoint.
• Excellent motivation skills are required.
• Ability to work various shifts.
• Must be able to travel domestically and internationally 10 – 15%.
• Working knowledge of instructional design software (Camtasia, Articulate, and Captivate) is a plus.

Essential Functions:

The incumbent must meet work deadlines, have regular attendance, good oral and written communication skills, good interpersonal skills, the ability to work with a team, the ability to multi-task, use a PC and a computer terminal, and the specialized telephone system. It requires access to all office areas and the ability to sit for extended periods of time, periodically bending and twisting, and frequently apply a negligible amount of force to lift, carry, push, pull, or otherwise move objects.  The incumbent must be able to perform the essential functions of this position with or without reasonable accommodation. The Company will provide reasonable accommodation where necessary.

What’s In It For You:

• Medical, Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays, plus 3 paid floating holidays
• 401k (after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
• We invest in your future through Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Concora Credit Is an equal opportunity employer (EEO).

Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and, if applicable, based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact caprivacynotice@concoracredit.com.