Sr. IT Executive Support Specialist

Overview

We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members.

Concora Credit is guided by a single purpose: to help non-prime customers do more with credit.

Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more.

As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More!

We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

Join the nation’s leader in second-look finance servicing as our Sr. IT Executive Support Specialist!

The impact you’ll have at Concora Credit:

You'll provide advanced-level technical support for all Concora Credit IT environment aspects, including end-user systems, production systems, network operations, and file transfer services. The position will provide oversight and technical guidance to entry-level IT Support Specialists and partner with other IT staff on a variety of projects and issues requiring a combination of technical expertise, analysis, communications, and customer service skills.

You'll also serve as the single technical point of contact for executive-level staff at Concora Credit, providing high-quality, responsive, and thorough technical support, guidance, and options.

This position is located in Beaverton, OR and is required to be onsite Monday-Friday from 7:30-4:30pm.

Responsibilities

As our Sr. IT Executive Support Specialist, you will:

• Directly support the technical needs of Executive level staff on-site at our Beaverton, Oregon location as well as provide remote support for all Executives across the organization.
• Provide timely video conferencing support.
• Provide advanced hardware and software troubleshooting support.
• Provide instruction and assistance with new technology.
• Design, implement, and improve monitoring dashboards/reports for proactive incident prevention.
• Provide guidance and training to new IT Support Specialists. dashb
• Develop, document, and maintain IT support runbooks and escalation procedures so that all knowledge can be shared across teams and to avoid any single point of failure.
• Serve as a point of escalation for Genesis incidents and tickets.
• Partner in IT support the Service Desk, Tier 2 onsite support, and Tier 3 SMEs as needed.
• Respond to end-user requests promptly and professionally using world-class customer service skills.
• Administer file processing and production processes for data sources, systems, and partners.
• Troubleshoot production issues, including batch processing, web service transactions, and SQL-related issues; Identify sources of issues and fix or coordinate resources to fix them.
• Deploy software changes and assist with data changes in accordance with written instructions.
• Develop scripts for automation tasks.
• Administer secure file transfers and file movement processes.
• Assign and assist in initial problem determination of new incidents. Escalate when needed.
• Follow run-book procedures when responding to incidents.
• Support inventory and asset management processes.
• Assist with onboarding new employees.
• Be available for on-call support for executives.

Accountability: 

You must meet work deadlines, have regular attendance, good oral and written communication skills, good interpersonal skills, the ability to work with a team, the ability to multi-task, use a PC and a computer terminal, and the specialized telephone system. It requires access to all areas of the office and the ability to sit for extended periods of time, periodically bending and twisting, and frequent application of a negligible amount of force to lift, carry, push, pull, or otherwise move objects.  The incumbent must perform the essential functions of this position with or without reasonable accommodation. The Company will provide reasonable accommodation where necessary. 

These duties must be performed with or without reasonable accommodation.

We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

Qualifications

Requirements:

• 2- or 4-year degree or equivalent experience working in an IT Operations Support role with Windows PCs, and Apple hardware
• Knowledge with designing and implementing monitoring dashboards and reports for proactive incident prevention, with proficiency in tools such as PRTG, ControlUp DEX, or SolarWinds
• Exceptional interpersonal, customer service, and communication skills
• Knowledge of IT Operations and data center terminology, concepts, practices, and procedures
• Both extensive knowledge of and curiosity for user and endpoint technology
• High proficiency with Outlook, the Office Suite, and Teams
• 2 years of support responsibility for production applications
• 2 years of experience with scripting language (PowerShell, VBScript)
• Must have excellent attention to detail and quality, strong customer service skills, and organizational ability
• Proven skills in troubleshooting a wide variety of hardware, software, and connectivity issues
• Clear understanding of PC/Laptop hardware, Windows 7, Windows 10 configuration, and troubleshooting
• Clear understanding of Windows Server administration and configuration

What’s In It For You:

• Medical, Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays, plus 3 paid floating holidays
• 401k (after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
• We invest in your future through Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Concora Credit Is an equal opportunity employer (EEO).