Sr. IT Process Engineer

Overview

We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members.

Concora Credit is guided by a single purpose: to help non-prime customers do more with credit.

Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more.

As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More!

We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

Join the nation’s leader in second-look finance servicing as our Sr. IT Process Engineer!

The impact you’ll have at Concora Credit:

The Sr. IT Process Engineer will manage and optimize critical IT operations tools and processes, including our on-call system PagerDuty, documentation repository, and ServiceNow reporting. This role involves ensuring the reliability, efficiency, and documentation of IT systems, incidents, and processes. You'll play a crucial role in driving efficiency and effectiveness within the organization by optimizing processes, implementing improvements, and ensuring alignment with organizational goals and industry standards.

Responsibilities

As our Sr. IT Process Engineer, you will:

Key Responsibilities:

• PagerDuty:
• Manage the configuration, optimization, and overall usage of PagerDuty for incident response and alerting.
• Collaborate with cross-functional teams to seamlessly integrate PagerDuty into the broader IT operations framework.
• Analyze incident data to identify trends and opportunities for continuous improvement.
• Documentation Repository Management:
• Develop and enhance the documentation repository, ensuring that all relevant information is organized, up-to-date, and easily accessible.
• Work with the organization to define and Implement documentation standards and best practices.
• ServiceNow Reporting:
• Develop and manage reporting solutions within ServiceNow to track and analyze IT service management metrics.
• Collaborate with stakeholders to understand reporting requirements and deliver meaningful insights.
• Define and track key performance indicators (KPIs) to measure and report on process effectiveness.
• ServiceNow Quality Assurance:
• Perform testing for changes and upgrades within the ServiceNow platform.
• Collaboration:
• Work closely with IT teams, including support, development, and infrastructure, to ensure seamless integration of tools and effective incident response.
• Continuous Improvement:
• Identify areas for improvement in PagerDuty, documentation processes, and ServiceNow reporting and implement enhancements.
• Stay updated on industry best practices and emerging technologies.
• Training and Development:
• Provide training to teams on new processes and updates.
• Develop training materials and documentation to support enhancements to our processes or tools.
• Azure DevOps Workflow Design/Implementation
• Design and implement effective Azure DevOps workflows to support the Software Development Life Cycle (SDLC).
• Stay informed about updates and enhancements in Azure DevOps tools, providing recommendations for process improvements.
• While not mandatory, experience with Azure DevOps Workflow Design/Implementation is advantageous and would set you apart from other candidates.

These duties must be performed with or without reasonable accommodation.

We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

Qualifications

Requirements:

• Bachelor's degree in a related field of study.
• 6-7 years of experience or equivalent.
• Knowledge of ITIL Best Practices.
• Exhibit proficiency in implementing and managing a diverse range of tools, showcasing adaptability by efficiently learning and mastering new tools as needed for effective management.
• Demonstrated expertise in the implementation and administration of documentation repositories and proficiency in ServiceNow reporting.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Familiarity with ITIL and IT service management principles.

What’s In It for You:

• Medical, Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays, plus 3 paid floating holidays
• 401k (after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
• We invest in your future through Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Concora Credit Is an equal opportunity employer (EEO).