Account Coordinator

Concord Marketing Solutions prides itself in hiring people who believe in delivering exceptional customer service while working as one team to accomplish our goals. We look for individuals who have a strong work ethic, a positive attitude, and a caring nature towards clients, co-workers, vendors, and others.

Concord Marketing Solutions is currently looking for a highly organized and motivated professional to join our team as an Account Coordinator. The initial training will be done in our Glendale Heights office, with the opportunity to work hybrid between the office and remotely after that.

Working as a part of the Client Services team, the Account Coordinator will help service Fortune 1000 clients by processing and managing client orders, preparing orders for billing, and assisting with product proposals. The ideal candidate will be tech-savvy, have excellent customer service skills and a keen eye for detail and accuracy. If you are a motivated self-starter who enjoys working with internal and external clients in a fast-paced environment, this position is for you!

Concord Marketing Solutions is a growing promotional products distributor, providing full-service corporate identity offerings. Our expertise in online store programs, creative merchandise, incentive and recognition programs, custom packaging, fulfillment, and international sourcing make Concord a preferred supplier of choice. We pride ourselves in our commitment to our clients’ needs through a wide selection of quality products, creative solutions, and excellent customer service. Concord is honored to have been recognized on Promotional Products Business Magazine’s list of Greatest Companies to Work for in 2019, 2021, 2022, and 2023 and on the Crain’s Chicago Business Best Places to Work Top 100 list in 2021, among numerous other industry awards over the years.

What’s in it for YOU:

• A progressive company culture that promotes teamwork and work-life balance
• Great benefits include medical (BCBS PPO and HMO), dental, vision, a company-funded Health Savings Account, and a Health Reimbursement Arrangement
• A Simple IRA plan with a company match
• Paid Time Off/PTO
• A generous holiday schedule
• Company events and outings
• Casual and friendly work environment
• Salary Bonus compensation structure

Responsibilities:

• Provide support and maintain highly productive relationships with the Sales/Account Management teams
• Understand and manage brand standards for assigned client accounts to provide excellent customer service
• Process and manage the full life cycle of a wide variety of simple to complex client orders
• Daily order processing including: maintaining accurate order details; vendor and client communications/confirmations; artwork proofing and get client proof approvals in a timely manner; ship to order confirmation and receiving tracking spreadsheets; all while ensuring that we meet delivery date deadlines.
• Order client samples as requested
• Prepare orders for billing accurately and on a timely basis
• Manage orders issued and problem-resolution including research, spreadsheet review, and providing recommendations
• Provide back-up support within the Account Coordinator team
• Attend vendor meetings throughout the year to gain product knowledge
• May assist with various company projects and initiatives

Knowledge and Skills:

• Exceptional organizational skills
• Strong attention to detail
• Reliable and dependable
• Excellent written and verbal communication skills
• Strong problem-solving skills with the ability to identify and evaluate the situation to formulate solutions
• Respectful and positive attitude
• Ability to handle situations with professionalism and tact
• Proven ability to handle multiple client requests and projects simultaneously
• Resilience and ability to handle changing priorities or client needs
• Motivated to complete tasks accurately and by deadline dates
• A self-starter with the ability to work both independently as well as part of a team to complete assignments
• Must be proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and web/internet navigation
• Strong technical skills and experience with Excel spreadsheets, navigating Outlook, and learning internal technical software/systems

Education and Experience:

• High school degree or equivalent
• College degree preferred, but not required
• Minimum 1-2 years of previous professional experience
• Previous customer service, coordinator, or administrative support experience
• eCommerce and/or promotional marketing industry experience a plus
• Proven experience with professional email communication to customers
• Experience working in a fast-paced environment

Job Type: Full-time

Pay: Up to $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location: In person