What are the responsibilities and job description for the Student Accounts Specialist position at Concordia College?
Position Summary
The primary responsibility of this position is to coordinate the accurate processing of student accounts, provide explanations of fees to students and parents, and provide receptionist duties for the Business Office.
Position Responsibilities
1. Support the mission and vision of Concordia College and demonstrate the competencies as defined for this position.
2. Student Account Receivables – 55%
A. Tuition Statement Coordination:
- Work with other members of the Student Team to set up forms for each term including fees and refunding rules tables. Process charges for off-campus program fees and make arrangements for the processing of student account statements (paper, electronic billing, etc.).
- Coordinate and process charges for students participating in off-campus programs. Build off-campus program charges into the fees rule table from a spreadsheet provided by Global Education detailing charges for each program. All payments to external parties are handled through Global Education.
B. Customer Interactions:
- Respond to questions and answer daily correspondence on student account statements, etc.
- Prepare estimates for students and parents for determining loan amounts.
- Prepare mailings to students and parents with information on tuition and fees, monthly payment plans, etc.
C. Student Account Adjustments:
- Process adjustments, refunds, transfers, etc., on student accounts.
- Make adjustments online for refunding graduates, withdrawals, and non-returning students.
- Coordinate charges for damages and unpaid fines with other departments and process charges as needed on student accounts
D. Special Student Processing:
- Process faculty/staff tuition discounts.
- Prepare billings for ROTC scholarships, vocational rehabilitation scholarships, and other outside scholarships where an invoice is required.
- Process post-secondary options program by working with Assistant Registrar to ensure all PSEO students have the proper student type and attribute so tuition and fees will be suppressed for those students. Make manual adjustments for PSEO textbook purchases.
- Make adjustments to the accounts of native assistants—whose contracts usually include free tuition, student health insurance, housing, etc.
E. Loan/Cash Reconciliation:
- Reconcile Direct Loans, private loans, and aging reports monthly.
- A/R reconciliation reports/monthly.
F. Accounts Receivable Pre-Collection
- Make pre-collection calls to students with past-due accounts.
- Send letters with monthly payment plan arrangement forms.
- Follow-up communications as needed.
3. Receptionist duties for the Business Office. Answer phones, distribute mail, etc. – 15%
4. Accounting Duties – 15%
- Key journal entries.
- Enter W-9 information and create vendors in Banner.
- Update addresses.
- Enter and update bank information.
5. Backup Accounts Payable, Administrative Assistant, and Cashier – 10%
- Key invoices and work with individual departments to obtain all supporting documentation and signatures.
- Correct errors on invoices.
- Cash checks for customers.
- Enter receipts for printing.
- Receive payments and deposits.
- Balance cash drawer when the cashier is out of the office.
- Calendar management for the VP for Finance when their administrative assistant is out of the office.
6. Other duties – 5%
- Prepare monthly statements for non-student customers.
- Act as a notary public.
- Run reports/letters for the Director for Student Loan Repayment as requested.
This position is eligible for a $1,000 sign-on bonus.
Required:
- Two-year accounting, business, or equivalent degree
- Three or more years of related experience
- Proficient in using Microsoft Office (Word, Excel)
Preferred:
- Proficient in using a 10-key calculator
- Experience working with Banner Accounts Receivable Software
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