Enrollment Eligibility Representative
Job Posting for Enrollment Eligibility Representative at Concordia Plans
Enrollment Eligibility Representative
At Concordia Plans we care for those who serve by providing excellent retirement, healthcare, and benefit services. We have an opportunity for an Enrollment and Eligibility Representative. This position provides comprehensive enrollment support through data audit, member service, and timely communication, processing and resolution of employer and member requests.
Concordia Plans has a reputation for outstanding culture, most recently winning the 2023 Top Workplaces USA award, with additional special awards for Work-Life Flexibility, Compensation & Benefits and Purpose & Values. This honor goes to the country’s best employers with high performing people-first cultures. Our recent history of employment excellence also includes being awarded the St. Louis Area Business Health Coalition’s 2020 Business Health Culture Award and the Top Workplaces 2021 and 2022 St. Louis Post-Dispatch awards. Established more than 50 years ago providing service in 6,000 communities throughout the United States, we are mission focused professionals united to care for those caring for our community.
At Concordia Plans we are focused and flexible. Embracing the new normal, pioneering ways to continue to support work life balance in our family first culture. We offer competitive compensation with a benefit package, including a pension plan, 403(b), health insurance at no cost to the employee, and much more. With this exciting opportunity you can combine experience, talent, and passion as part of our team at Concordia Plans serving the workers of The Lutheran Church— Missouri Synod.
Essential Job Functions
At Concordia Plans we care for those who serve by providing excellent retirement, healthcare, and benefit services. We have an opportunity for an Enrollment and Eligibility Representative. This position provides comprehensive enrollment support through data audit, member service, and timely communication, processing and resolution of employer and member requests.
Concordia Plans has a reputation for outstanding culture, most recently winning the 2023 Top Workplaces USA award, with additional special awards for Work-Life Flexibility, Compensation & Benefits and Purpose & Values. This honor goes to the country’s best employers with high performing people-first cultures. Our recent history of employment excellence also includes being awarded the St. Louis Area Business Health Coalition’s 2020 Business Health Culture Award and the Top Workplaces 2021 and 2022 St. Louis Post-Dispatch awards. Established more than 50 years ago providing service in 6,000 communities throughout the United States, we are mission focused professionals united to care for those caring for our community.
At Concordia Plans we are focused and flexible. Embracing the new normal, pioneering ways to continue to support work life balance in our family first culture. We offer competitive compensation with a benefit package, including a pension plan, 403(b), health insurance at no cost to the employee, and much more. With this exciting opportunity you can combine experience, talent, and passion as part of our team at Concordia Plans serving the workers of The Lutheran Church— Missouri Synod.
Essential Job Functions
- Processes enrollments and changes (including transfers, status changes and terminations) received via enrollment forms, customer interactions, Benefits Administration System cases and/or data audits according to plan provisions, outlined procedures and federal or state laws.
- Maintains accuracy of member and employer enrollment records in enrollment systems, including the Benefit Administration System and Lawson.
- Consistently meets processing timeliness, accuracy and/or customer service goals as defined by Team Manager.
- Handles specialized processing for unique enrollment situations (i.e. annual compensation reports, dependent student eligibility, leave of absence, CRP benefits).
- Serves as front line representative for enrollment department via phone and email for customers and internal teams.
- Creates and fulfills enrollment-related communications, including letters, emails and reports.
- Supports other CPS functions, providing research, decision support and subject matter expertise for assigned work areas.
- Reviews and updates procedural manual for job responsibilities and work processes.
- Works and manages transactions with minimal supervision.
- Performs additional tasks and projects to reach team and departmental objectives as required.
Education and Experience
- Associate degree or related work experience, required; Bachelor's degree, preferred.
- Experience managing time-sensitive processes, deadlines, etc.
- Successful participation on collaborative teams.
- Experience in a customer service role.
- Experience in administering benefit plans, preferred.
- Experience using workflow management technology, preferred.
- One year of business office environment, preferred.
Competencies
- Able to quickly understand benefit plans, functions and requirements within Operations, and key interactions among CPS departments/disciplines and related business systems.
- Demonstrated documentation and record keeping skills.
- Systems fluency: command of system and collaborative tools (BAS, Salesforce, Lawson), basic MS Office suite skills.
- Communication: ability to articulate complex information simply and concisely in person, over the phone and in writing, and to reflect CPS values in all internal and external communications.
- Customer orientation: demonstrates a high commitment to concepts and principles of Integrity Service program or similar values-based customer service / management program, is dedicated to meeting the expectations and requirements of internal and external customers.
- Organizational savvy: ability to navigate effectively in highly regulated industry and with complex organizations required; experience navigating LCMS structure and operations.
- Performance management and development: sets clear goals and objectives, cooperates and participates fully in the coaching process, and actively seeks continuous learning to improve personal and team performance.
- Team work: participates fully on assigned and adjunct teams, fosters a collaborative spirit, builds collaborative networks with internal staff and vendor representatives.
- Sensitivity: practices high level of confidentiality and works comfortably with individuals in crisis.
- Social / interpersonal skills: interacts effectively with a wide variety of people; respectful and maintains the dignity of others; amicable; fosters differing opinions and values input from various perspectives.
Salary.com Estimation for Enrollment Eligibility Representative in St. Louis, MO
$45,123 to $61,498
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Job openings at Concordia Plans
Concordia Plans
St. Louis, MO
Full Time
Concordia Plans
St. Louis, MO
Full Time
Concordia Plans
St. Louis, MO
Full Time
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