Renewal Specialist

Conductor is a technology company with a passion for helping you help your customers. Marketers use our software and services to create and optimize valuable content so that it gets found, answers questions, and solves problems for real people.

It’s a super exciting time to come onboard as we recently we just raised $150 million at a $525 million valuation to build out our technology and acquired Content King - the world’s first real-time website auditing and monitoring platform.

And, not to brag… we have been recognized by Crain's "Best Place to Work.”

About the Role:

The Renewal Specialist is responsible for owning and executing a portfolio of renewal contracts within an assigned book of business. In this role, you will be in charge of minimizing customer attrition, identifying growth, and providing insights to the business that improve future outcomes for Conductor and our customers.

Duties/Responsibilities:

• Own and execute negotiation strategies for a high quantity of renewals that maximize contract value while protecting and enhancing customer trust
• Follow and adhere to best practices for all internal processes including, opportunity management, data quality and accuracy, CRM hygiene, quotes and forecasting
• Maximize account growth by playing a role on the Revenue Account Management team and helping to identify incremental opportunities upon contract renewal, including the appropriate resources
• Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
• Collaborate with internal resources such as account managers, customer success, legal, and revenue operations to develop strategies for upcoming renewals
• Achieve financial and strategic revenue, bookings and billings targets
• Evaluate your portfolio to prioritize time to render the most favorable outcomes

Required Skills/Abilities:

• Strong negotiation skills with experience driving contracts to completion on time
• Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
• Experience in a business development, or quota-carrying sales/customer success role with proven achievement
• Strong process management, financial acumen and contractual engineering skills
• Ability to react and adapt to potential rapid shifts in priorities
• Strong level of urgency, organization and prioritization skills
• Ability to project manage the renewal cycle, pulling in necessary resources

Education and Experience:

• 4-year College degree preferred or equivalent work experience
• At least 2 years of prior experience in Business Development, Inside Sales, or Sales/Customer support function in a Corporate setting required, ideally in the SaaS space

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

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Conductor, LLC. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Bringing in diverse perspectives and challenging our assumptions is the clear key to growth; it drives innovation, creativity, faster problem-solving, and stronger decision making. All aspects of employment including the decision to hire, promote, train, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Conductor does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance. In addition, it is the policy of Conductor to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location