What are the responsibilities and job description for the Customer Service Representative position at Conduent?
Location(s): Somerset, NJ, US
Categories: Call Center
Req ID: 2022-65672
About the Customer Service Representative role:
As a member of the customer service team, you will be assisting customers with completing applications and answering general Patient Assistance Support Program related questions [PAP- Insulin Support Program].
Qualifications:
- Be at least 18 years or older
- Have a High School Diploma, or equivalent
- Be able to successfully pass a criminal background check
- Have customer service experience
- Is a problem solver who can patiently listen to, understand, and address customers' needs.
- Can navigate multiple applications and research solutions with ease
Benefits:
- Competitive Pay
- Incentive Pay For Bilingual Speakers (Spanish/English)
Training:
- 5 weeks M-F, 9am – 5:30pm EST.
Work Hours:
- Hours of operation are 8am – 8pm Monday – Friday (shifts vary on business needs)
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form . You may also click here to access Conduent's ADAAA Accommodation Policy .
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent
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