What are the responsibilities and job description for the Delivery Management Analyst II position at Conduent?
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.
Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.
Job Description
• Assists in the overall business unit performance driving SLAs, adherence to business unit metrics and so on.
• Ensures adherence to best practices for delivery of Statement of Work per the contract.
• Acts as the liaison between operations and clients middle-management to ensure protocols are being followed.
• Assists with conflict resolution, dealing with client, people, tasks and systems related issues.
• Provides resolutions to a diverse range of complex tasks – such as special projects level performance, quality assurance standards, unexpected bugs, assistance with sales and marketing, volume spikes, staffing resolutions.
• Drives special projects for corporate, business unit, operational or client initiatives. • Orients and guides less experienced team leaders in order to improve levels of performance.
Bachelors preferred
Min 3 years exp in a delivery management role
Excellent communication skills req'd
Tech support/Client Services exp a def ++
Closing
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
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