IT End User Support (Tier 2)

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

IT Operations

Are you able to work onsite?

Are you Client Facing driven?

About the Role

This position is office based (Burtonsville, Gaithersburg, Rockville, Tacoma Park, Chevy Chase) and the employee must reside in the Montgomery County vicinity for client response time commitments within 2 hours on regular business days. 

Responsibilities

• Installing applications for automated enforcement camera proprietary software, building access – card reader software, VPN software.
• Managing hardware/software installations and troubleshooting: local file, printer, domain controller server maintenance, replacement, printer hardware/software installation and client facing troubleshooting. Waystation (Local Server) maintenance and software upgrading/troubleshooting of servers updates security patches, script issues, virus and security software packages
• Providing onsite technical support of desktop/laptop computers, printers, password/access management, new computer setups, local/server system checks and communication (LAN) troubleshooting.
• Utilizing analytical ability to solve problems and make recommendations.
• Maintaining local servers and troubleshooting with internet vendors (cable, T1, wireless and other hi-speed communication protocols), Conduent NetOps team.

Requirements

• Demonstrate knowledge and experience with Microsoft Windows server
• 3 years experience in a customer-facing/troubleshooting or analysis role and/or degree.
• Build, configurate and maintenance of equipment and systems.
• Demonstrate knowledge of Microsoft operating systems and Microsoft Office products.
• Display technical curiosity and interest in technology.
• Able to demonstrate advanced analytical ability and troubleshooting skills.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:

• Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn, and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

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