What are the responsibilities and job description for the IT LAN Administrator position at CONDUENT?
About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
About the Role
Conduent is seeking an IT LAN Administrator. There is a strong preference for this position to be based in Newark, NJ with a hybrid work schedule with 2-3 days per week onsite.
The person in this role will support a site of approximately 400 users in a Windows-based environment for a payment processing and call center facility. The IT LAN Administrator is responsible for being a first line of support for all end users, both internal and external, to solve problems from a wide array of devices and operating systems while meeting project deadlines.
The ideal candidate for the IT LAN Administrator will possess excellent problem-solving skills, technical acumen, and in-depth knowledge of modern communication skills such as chat/email/sms text.
Please note: Sponsorship is not available for this position. This is not a C2C role.
Responsibilities:
- Supporting a site of approximately 400 users in a Windows domain environment.
- Responding in a timely matter to technical issues throughout the workday, and while on call.
- Responding to and supporting Windows desktop and application issues with Outlook, Word, Excel, etc.
- Responding to and supporting desktop and server hardware issues.
- Handling Active Directory Management for user management, as well as policy and permission distribution.
- Deploying physical desktops, running ethernet cable, and routinely baseline user desktops and laptops.
- Supporting vendor devices such as document scanning machines and other payment processing devices.
- Supporting remote workers using VDI, VPN, and RDP.
- Supporting a VOIP-based call center environment for basic troubleshooting.
- Opening trouble tickets for networking, building/facilities, and application development support.
- Conducting routine system and security audits.
Requirements:
- Associate’s degree or higher in an IT-related field or equivalent work experience.
- Demonstrated understanding of core desktop troubleshooting techniques.
- Solid understanding of basic LAN deployments.
- Possess an understanding of desktop PC hardware components and functions.
- Excellent verbal and written technical communication skills.
- Ability to work with non-technical end users to troubleshoot issues.
- Ability to work nights, weekends, and on-call hours.
- Requires a reliable work history with a record of excellent attendance and availability.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
- Hybrid work: Enjoy the convenience of working from home with onsite work two to three days per week at our Newark, NJ location.
Working For You
Perks and rewards designed for you:
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
- Bring your authentic self to work.
- Grow and thrive, both personally and professionally.
- Make a difference with our clients, in our communities, and with the millions of people we support.
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.
Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
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