What are the responsibilities and job description for the Maven Support Delivery Analyst position at Conduent?
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Maven Support Analyst
Are you inquisitive and like to solve problems?
About the Role
As a Maven Support Analyst, you are the centerpiece of our client relations. You work as the “first string” for incoming client issues and act as client advocate for ongoing changes to software code
Responsibilities
- Maintain continual contact with deployed clients
- Work with a technical team dedicated to development, support, and troubleshooting.
- Need multi-level issue resolution skills using sharp communication skills
- Daily client interface to manage client expectations
- Work with clients to resolve technical issues that
- Triage issues to identify necessary level of support within client-specific SLAs
- Act as a liaison between clients and Maven technical support team
- Effective utilization of the JIRA issue tracking system on all support issues
- Convey client requirements to technical team
- Facilitate business process improvements for clients
- Travel to client sites when required
Job Requirement:
- 3 years’ experience in customer service, problem analysis and developing innovative solutions
- 1 year experience troubleshooting software issues to identify root cause; technical background a plus
- Ability to work alternative hours to support clients in international time zones
- Ability to deliver outstanding customer service
- Knowledge of enterprise software req’d; knowledge of public health industry a
- Strong analytical, conceptual, and problem-solving abilities
- Ability to multi-task and strong attention to detail
- Interest and ability to grasp and apply technical concepts
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions: REMOTE work
Perks and rewards designed for you:
- Health and Welfare Benefits Retirement Savings
- Employee Discounts Career Growth Opportunities
- Paid Training Paid time off
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $57K-$75K.
Closing
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
Salary : $57,000 - $75,000
