Training Specialist_remote

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Do you enjoy training others and creating training materials?

Do you have work experience with Healthcare/Pharma industry call centers?

About the Role

As a Training Specialist, you will provide training and coaching to call center agents in the healthcare industry. You will ensure agents have the knowledge and skills to handle customer inquiries and complaints in a professional, effective manner.

Responsibilities

• Delivering training to call center agents and professionals on healthcare/pharma industry regulations, policies, procedures, and best practices. Conducting "train the trainers" sessions and guiding other trainers and assigning tasks.
• Delivering training on the features and operation of products and technology, client tools, processes, including basic soft skills.
• Developing/updating training materials like user manuals, videos, and presentations based on client/internal needs in a clear sequence for delivery.
• Evaluating the performance of call center agents and providing coaching and guidance to improve their skills, knowledge, and performance.
• Evaluating training participants on class engagement, proficiency, and readiness for production.
• Collaborating with other departments, such as operations, compliance, and quality assurance. Ensuring training aligns with industry regulations and company standards.
• Attending training and workshops to stay current on industry best practices and trends.
• Analyzing, producing, and distributing training reports and progress to leadership and frontline staff.
• Performing other duties as assigned and complying with all policies and standards.

Requirements

• Have significant experience as an L&D training professional for call centers.
• Have experience working in the healthcare/pharma industry.
• Have expertise in effective adult learning and development methods.
• Have excellent communication and presentation skills, especially in use with MS Office suite.
• Have ability to problem solve and provide the best outcome for clients and end users.
• Possess good organizational and time management skills.
• Have ability to be flexible with training different shifts and time zones.
• Have ability to travel occasionally

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:

• Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your work day.

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn, and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

Pay Transparency Laws in some locations require disclosure of compensation-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated pay range for this role is $20 - $28.85 per hour.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

Salary : $20 - $29