Food Service Group Leader

Overview

Serves as a working lead supervisor coordinating activities of workers or service employees engaged in food operations or services. Assists in ensuring a safe working environment throughout the facility for all employees. Assists in monitoring employee productivity and provides suggestions for increased service or productivity. Assists in the supervision of day to day activities of subordinates and assigns responsibility for specific work or functional activities. Orients and trains employees. Performs day to day assignments in addition to lead duties. Works with customers to ensure satisfaction in such areas as quality, service and problem resolution.

Responsibilities

? Holding Employees Accountableo FNS Uniform & Personal Hygiene Policyo Attendance Policy? Time and Temperature Danger Zone? HACCP Controls? Customer Serviceo Ability to interact with Customers and Staffo Takes Ownership and satisfies client and customer needs and concernso Ability to provide service recovery if needed? Flexibility & Productivityo Ability to Handle high stress/pressure situationso Maintain a Professional Mannero Ability to Multi Task? Teamworko Ability to build and maintain working relationships with team members.? Initiativeo Ability to Make timely decisionso Ability to complete all duties without reminders? Dependabilityo Takes ownership of work and consistently ensures its completed accurately, efficiently and on timeo Takes pro-active steps to avoid problems and mistakeso Demonstrates the ability to prioritize activities or tasks\? Opening the Cafeteriao Follow Opening Checklisto Making sure that all signs are in placeo Making sure all sign holders are cleano Making sure that all food is presentableo Making sure the display plates are in place and look appetizing? Closing the Cafeteriao Follow Closing Checklisto Making sure that all signs are down and placed into foldero Making sure all sign holders are cleano Making sure that all display plates are taken upo Making sure that all trash has been pulledo Making sure that the Cafeteria/Atrium is ready to open in the morning? Sanitationo Maintains sanitation standards by department? Cash Handlingo Ability to cash out cashiers and monitor overages and shortageso Ability to monitor the safe and balance the change fundo Ability to conduct Cash Audits? Other Dutieso Schedule Staffo Ability to Flex Up or Down according to census and business in the cafeteriao Ability to work all Hourly Staff Positionso Consistently holds Pre-Service Line Meetings dailyo Attends Supervisor/Manager leadership classes or meetings to improve skillso Ability to interview and screen applicants for job positions

Qualifications

EDUCATION:High School Diploma or equivalent, Required EXPERIENCE:2 years Food Service Supervisory experience, Preferred LICENSURE/CERTIFICATION/REGISTRY/LISTING:REQUIREDPREFERREDServeSafe certification preferred.

Responsibilities:

?Holding Employees Accountable oFNS Uniform & Personal Hygiene Policy oAttendance Policy ?Time and Temperature Danger Zone ?HACCP Controls ?Customer Service oAbility to interact with Customers and Staff oTakes Ownership and satisfies client and customer needs and concerns oAbility to provide service recovery if needed ?Flexibility & Productivity oAbility to Handle high stress/pressure situations oMaintain a Professional Manner oAbility to Multi Task ?Teamwork oAbility to build and maintain working relationships with team members. ?Initiative oAbility to Make timely decisions oAbility to complete all duties without reminders ?Dependability oTakes ownership of work and consistently ensures its completed accurately, efficiently and on time oTakes pro-active steps to avoid problems and mistakes oDemonstrates the ability to prioritize activities or tasks\ ?Opening the Cafeteria oFollow Opening Checklist oMaking sure that all signs are in place oMaking sure all sign holders are clean oMaking sure that all food is presentable oMaking sure the display plates are in place and look appetizing ?Closing the Cafeteria oFollow Closing Checklist oMaking sure that all signs are down and placed into folder oMaking sure all sign holders are clean oMaking sure that all display plates are taken up oMaking sure that all trash has been pulled oMaking sure that the Cafeteria/Atrium is ready to open in the morning ?Sanitation oMaintains sanitation standards by department ?Cash Handling oAbility to cash out cashiers and monitor overages and shortages oAbility to monitor the safe and balance the change fund oAbility to conduct Cash Audits ?Other Duties oSchedule Staff oAbility to Flex Up or Down according to census and business in the cafeteria oAbility to work all Hourly Staff Positions oConsistently holds Pre-Service Line Meetings daily oAttends Supervisor/Manager leadership classes or meetings to improve skills oAbility to interview and screen applicants for job positions