Payment representative

The Analyst, AP Payments supports the day-to-day delivery of escalated AP Payments issues, working closely with our Managed Services provider to provide tier level support for North America Accounts Payable that require higher-level analysis and research to resolve.

Responsibilities :

Work towards resolution of escalated issues from Managed Services, working with various stakeholders including requestors, Supplier Master Data, and other FBS PTP teams to resolve AP Payments issues.

Where necessary, escalate to Senior Supervisor, AP Payments & T&E.

• Coordinate with Managed Services on check runs, including weekly and emergency check runs on-site
• Process special handling, Courier requests, and mail
• Ensure all proposals and selections are distributed and managed by Managed Services per schedule for all ERPs
• Ensure that Daily Bank exceptions and ACH Control Totals are completed accurately and timely by Managed Services
• Ensure that ACH / EFT bouncebacks are reported to AP Customer Service and Supplier Reconciliation Team by Managed Services
• Monitor ServiceNow requests and incidents for AP Payments catalog to ensure timely response per internal SLAs
• Work within stated internal KPIs and SLAs
• Responsible for understanding process flows by function and interactions between Managed Services and FBS PTP
• Any other job responsibilities as required at the Company’s discretion

Characteristics for Successful Performance :

• Strong knowledge of accounting principles and standards, specifically accounts payable and payments process workflow
• Strict attention to detail, developing problem-solving skills, logical & critical thinking skills
• High personal accountability
• Experience and comfort with computer systems
• Ability to work collaboratively and professionally in a team environment
• Ability to work in high-pressure environment with competing deadlines
• Excellent verbal and written communication skills
• Ability to adhere to company policies and documented processes without exception
• Strict adherence to confidentiality
• Demonstrated proficiency in Microsoft Office (Word / Excel / PowerPoint). PeopleSoft / large ERP experience is a plus.

Qualifications :

• High School Diploma / GED required
• Associate degree or higher in Accounting or Business is highly preferred
• years experience in Accounts Payable and / or Treasury required

LI-LS

Last updated : 2024-08-12