PROGRAM ASSISTANT

Program Assistant – Conexio Care ACT

Today, Conexio Care serves as one of Delaware's largest nonprofits, collaborating with government, community, corporate, and other philanthropic partners to maximize services for our state's most vulnerable The Program Ambassador is a member of the clinical team who assists clients and guests in gaining access to safe, timely, and quality services.

• Description of Position: The Program Assistant is responsible for collaborating with the Team Lead to facilitate the day's operations in a supportive manner to both the team and clients. S/he maintains a professional, friendly, and welcoming environment in the office for clients and staff. S/he provides direct support to staff, including monitoring and coordinating daily team schedules and supporting staff both in the office and field around clients' needs. S/he serves as a liaison between clients and staff to include centralized, officebased communication and coordination across ACT staff and clients to promote continuity of care. S/he actively participates in the Daily Team meeting to contribute to reporting and recording of the recent ACT staff contacts with clients and their natural supports.

S/he is responsible for maintaining program files including client records, office records, and other documents for filling and storage. S/he handles matters confidential in nature and must maintain confidentiality of all clinical, financial, personnel and proprietary information.

• Principle Duties and Responsibilities:
  • Greets and welcomes clients and guests who are visiting the program office
  • Answers office phone and routes calls to the proper personnel, takes messages and returns calls for follow-up responsesØ Attends all Daily Team meetings as well as attends other staff meetings as appropriate
  • Assists staff members with various client appointments and case management tasks, such as scheduling clients' medical and housing appointments and working with landlords
  • Assists staff members in the field, such as rescheduling another staff to see a client who is absent during contact, or looking up addresses for clients' doctor's appointments
  • Responds to walk-in visits from clients and contacts staff members when needed to assist with response to walk-ins, including medication refills, disbursement of client allowance checks
  • Handles calls from clients' family members and natural supports and other service providers
  • Maintains program CENSUS
  • Collaborates with Performance Improvement and Clinical Supervisor for tracking completion of client intakes and Consumer Reporting Forms and submits documents to Director of Program Support. Program Assistant is required to run a billing from

Carelogic on the 15th and 25th of each month

• • • CAT 1- Psychiatrist, Nurse Practitioner (Prescriber)
    • CAT 2- RN/Nurses, MLC/ Master Level Clinician
    • CAT 3- Case Manager, Substance Use Specialist, Housing Specialist, Vocational Specialist and Peer Specialist
  • Tracks all client contacts each month and submits to Clinical Supervisor and Director of ACT Services for monthly billingØ Compiles client financial records including allowance check stubs and receipts of purchases
  • Verifies Medicaid eligibility for each client
  • Assists with clerical office tasks such as typing, scanning, faxing, copying and filing of documentsØ Calls in orders for work requests
  • Hand out Checks Recerts for Promise Peer
  • Completes vehicle safety inspections and maintains vehicle service records
  • Inventories and maintains adequate office supplies
  • Sends proper documents to Finance Department
  • Obtaining vitals for Highmark when requested
  • Uploading client's files into Carelogic when given Certification from ProviderØ Updates AmeriHealth
  • Hands out checks, collects receipts, utilities bills, etc., email to Finance and/or Housing
  • Maintains on call phone during the day until staff-on-call is available and deliver next morning to accurate staff

• NETWORK FUNCTIONS:
  • Maintain and abides by OSHA requirements and guidelines
  • Observes all Fire and Safety Policies and Procedures
  • Observes all Personnel Policies and Procedures
  • Observes all Residential Policies and Procedures
  • Observes all governmental and licensing regulations
  • Observes all HIPAA Policies and Procedures and maintains confidentiality
  • Completes and returns all paperwork distributed by the Human Resource Department
  • Attends all required and scheduled trainings and meetings
  • Always maintain a professional demeanor and exercise good professional judgment in all areas of employment duties

• EQUIPMENT/MACHINES:
  • VEHICLE REQUIREMENTS:
    • Current driver's license, driver registration and a functional vehicle Current vehicle insurance
  • EQUIPMENT OPERATIONS:
    • Telephone, cellular telephone, copier, fax, computer, calculator
  • COMPUTER SOFTWARE APPLICATIONS:
    • Has knowledge of Microsoft office programs

• PHYSICAL DEMANDS:
  • Individual must be able to meet physical requirements of the job:
    • Sitting at a meeting table or desk, reaching, bending, standing, stooping, twisting, climbing steps, driving a vehicle, operate adaptive equipment, operate home appliances, ability to lift, push, and/or pull up to thirty (30) pounds

• ACCIDENT, HEALTH HAZARD AND SECURITY KNOWLEDGE:
  • Bloodborne Pathogens, Right To Know, HIPAA, Security Acts, Fire & Safety

• WORKING CONDITIONS:
  • Office Environment/Office Facilities
  • Community Living Arrangement
  • Family/Residential Home
  • Day Program Setting
  • Community

• MINIMUM EDUCATION REQUIREMENTS:
  • High School Diploma or GED
  • PREFERRED EDUCATION REQUIREMENTS:
  • Associates Degree

• PREFERRED EXPERIENCE
  • One year of experience in human services or related field
  • Knowledge of and ability to work with developmentally disabled persons
  • Excellent communication skills and organizational skills
  • Detail oriented

The statements on these pages reflect the general duties considered necessary to describe the principal functions of the job as identified. These statements shall not be considered as the detailed description of all the work requirements that may be inherent in the position. We rely on good judgement, common sense and Teamwork.

From time-to-time you may be requested to perform other duties essential in the effective management of this facility. Although these duties may not be identified in this written job description, you will be required to perform such tasks, providing the proper training of such duties has been provided to you.

A well-trained and cross-trained staff is essential in this organization. Your job knowledge in all areas of your field will

benefit both you and this organization.

I have read and fully understand the responsibilities of the position for which I have been employed.

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies.

Apis Services provides equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.