What are the responsibilities and job description for the NOC Manager position at CONEXON?
Description
Conexon is a rapidly growing company working with Rural Electric Cooperatives to build advanced fiber to the home (FTTH) networks nationwide.
We are looking for an experienced Network Operations Center Manager to lead a team in the monitoring and support our growing national data network providing Internet and voice services to residential and business customers. You will be part of a network operations team that is responsible for maintaining high availability data networks and computer systems that meet business objectives and SLAs.
This position is in a fast-growing company where your broad background will be utilized as the network and company continue to grow. You will enjoy the satisfaction of using your skills to help close the digital divide while working in a positive and encouraging office environment with passionate teammates in a dynamic atmosphere.
Responsibilities and Essential Job Functions:
- Provide leadership and mentoring to NOC technicians
- Define, implement, and enforce business processes including:
1. configuration and change management policies and practices
2. event notification, escalation, and resolution
- Define, develop, and report on KPI metrics to document the status and reliability of network devices and links
- Provide remote network and systems monitoring and support for our network and business partners
- Support cross function teams to support the growing demands of the business reporting and status monitoring of all critical systems as the business grows
- Manage tools and software as required to monitor network and computer systems
- Support a mix of internal and external customers
Requirements
Qualifications/Skills:
- Hands-on technical troubleshooting capabilities
- Broad knowledge of network and computing infrastructures including IP networking, Microsoft OS and Applications, and web-based applications
- Familiarity with enterprise software configuration, management, and monitoring tools
- Experience with network monitoring protocols and tools such as:
1. SNMP, IPFIX, Netflow, etc
2. Nagios, SolarWinds, MRTG, etc
3. Command line and web interfaces to devices and software
- Exceptional critical thinking and problem-solving ability
- Strong interpersonal skills to assist non-technical individuals with complex technical issues
- Service driven self-starter to with proven record of support qualifications
- Ability to work independently under minimal supervision
Education and Experience Requirements:
- Bachelor’s degree in Computer Science or a related field
- Demonstrated experience with Microsoft Windows Office 365, Windows OS, and network device management of routers and switches
Company Benefits Include:
- Paid time off
- Full benefits (i.e. health, dental, and vision)
- Life insurance paid for by company
- Long-term and short-term disability insurance paid for by company
- 401K plan with company match
- Flexibility and great company culture
- Position may have variable hours including evenings
