Hotel Supervisor

Job Description

The main purpose of the hotel supervisor is to coordinate and organize the hotel's guest room inventory. The hotel supervisor will act as a liaison between the Housekeeping, Front Office, and Reservations department regarding the status and distribution of all guest rooms. Must work hotel shifts at the front desk and inspect rooms.

Responsibilities

• Be thoroughly knowledgeable of all room types
• Have a thorough understanding of hotel occupancy trends
• Be familiar with the Housekeeping, Front Office, and Reservation departments policies and procedures
• Have extensive knowledge with all technical equipment related to the Front Office, Housekeeping, and Reservations departments
• Be familiar with all hotel facilities
• Be familiar with the inter-relationship between the different departments
• Be familiar with guest scenarios
• Be familiar with general organization set-up
• Be thoroughly knowledgeable of our PMS and CRS
• Manage room inventory and complete efficient blocking with communication to all departments to ensure guests receive requests and are not inconvenienced due to improper blocking procedures
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications
• Aid guests in locating other areas of the hotel (walk them to destination if possible)
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
• Manage wait lists and assist Front Desk during high business demands
• Responsible for attending department OST meetings and if unable to attend required to be familiar with meeting minutes
• Perform any other tasks assigned by management

Qualifications

• Previous customer/guest service experience; hotel and/or front office experience is required
• Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns
• Previous cash handling and multi-phone usage experience strongly preferred
• Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player
• Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills
• Knowledge of Property Management Systems and related computer programs encouraged
• Strong knowledge of Microsoft Office Software preferred
• Must be able to work flexible shifts, including weekends and holidays

Job Type: Full-time