What are the responsibilities and job description for the IT Analyst position at Confidential Company?
Job Description
Job Description
Bachelor’s Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts.
6-8 years’ experience in Service Desk operations.
Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager.
Knowledge of IT infrastructure components, trends, and best practices.
Solid skills with computers, operating systems, and software (MS Office Suite, MS Project, and other IT applications) and ability to learn new technical concepts quickly.
Excellent analytical abilities, including process analysis and development, problem solving, and root cause analysis.
Strong teaming skills, collaboration, negotiation, communication, organizational, people management, and conflict resolution skills.
Willing to travel to business unit or Service Provider locations, as needed.
Business operations knowledge. 2 years’ experience in a support function. Knowledge of ITIL processes and metrics and certification is required.
General working knowledge of the gas and electric utility industry.
Can work independently in the assigned functional domain.
Hybrid
Salary : $40 - $47
