Sales Operations Manager

The Sales Operations Manager supports the company's sales team by creating, evaluating, and optimizing data and sales and recruiting processes within the CRM. The Sales Operations manager will manage sales and recruiting process within the CRM, oversee sales and recruiting analytics, strategy plan and execute campaigns with marketing and will train the team on the CRM with the goal of driving new agent recruiting and new premium sales.

Essential Roles and Responsibilities:

• Data Management:Manage and evaluate data to determine the effectiveness of a product, salesperson or campaign
• Application Management:Produce data for the sales team to coach and train
• Sales Forcasting: Recognize past trends to allow the sales team to forecast for future sales and recruiting
• Training:Traing new and current employees on the CRM sales and recruiting processes
• Sales Strategy:Set strategy and future goals for the sales team
• Sales Team Organization:Build the team's sales and recruiting processes

What success looks like:

• A documented, simple and clearly written sales and recruiting process within the CRM
• A sales team trained and using the CRM as prescribed above
• A coordinated sales and marketing plan (working with the marketing department) to drive sales and recruiting in order to hit company goals
• Created dashboards within the DRM to evaluate the sales team, sales & recruiting campaigns, and forecasting
• A process to evaluate and improve the sales and recruiting processes

The Sales Operations Manager will partner with the company's Marketing Campaign Manager to strategize overall campaign management, determine lead scoring, build campaign lead assignment rules, and optimize the MQL to SQL lead process.

. Requirements:

• Negotiation: Ability to negotiate with the sales team and other company leaders calmly in staff relations and product performance
• Communication:Ability to communicate clearly and often, both in writing and on the phone
• Analytical Analysis:Ability to analysis information, problem solve and make decisions
• Dedication:Must be dedicated to their profession
• Trend Analysis:Ability to recognize trends and foreshadow trends in the future
• Leadership: Must work both individually and in a team, it necessitates that each maintains some leadership capabilities
• Planning Abilities:Ability to plan strategies and future operation goals effectively
• Motivation:Maintain team and office morale through motivation and reward
• Multitasking:Should have a wide variety of skills that can be employed simultaneously

Qualifications:

1. Prior sales operations experience with pipeline management: 5-7 years
2. Prior Salesforce experience: 3-5 years
3. A bachelor's degree required, master's degree a plus