Assistant General Manager (AGM)

We are seeking a high-level AGM that can lead and inspire a team on both personal and professional levels. The role will oversee restaurant operations and assist us in offering an extraordinary experience to each of our guests. Qualified candidates shall possess phenomenal service skills, proven leadership traits and a strong desire to take a leading role in our dynamic and driven team. This position is responsible for the overall FOH operation for this location. Key areas of responsibility include team performance, increased sales and profitability, effective cost controls, development, training and retention of staff and Managers.

We are particularly looking for managers with significant start-up, P&L experience and interests in entrepreneurship. Ideally, the right fit will have an interest in and ability to help develop and grow a small restaurant group, as the owners own 3-5 additional A location, that we plan on developing.

Assistant General Manager Requirements:

• Self-starter
• Flexible Full-Time work availability
• Must be able to pass a background verification check
• 5 years of Casual Dining, Upscale Casual Dining or Fine Dining Management Experience
• Strong leader with a positive attitude, enthusiasm and a passion for hospitality
• Excellent communication skills and a strong attention to detail
• Outstanding leadership skills with the ability to effectively communicate, train and develop your team
• A leader
• A lifelong learner

Primary Responsibilities:

• Establish guest service and satisfaction as a priority through personal example
• Respond to guest complaints and resolves them in a way that ensures the guest will return again
• Lead recruiting, training, developing and retaining the optimum number of staff who are enthusiastically dedicated to delivering the highest level of enjoyment to the guest
• Work with ownership to execute business and operations plan
• Continual emphasis on achieving targeted budgets and sales goals
• Maintain the profitability of restaurant operations by operating within cost of goods and labor productivity guidelines
• Purchasing, receiving, storage, inventory management, cash management, scheduling and shift changes, food and beverage production * Control other direct operating expenses such as utilities, small wares, etc., to minimize expense without adversely negatively impacting operations
• Beverage program development.
• Manage others work safely by being alert and taking action regarding safety hazards and workplace improprieties
• Ensure that all daily restaurant paperwork is completed accurately and on a timely basis including but not limited to daily sheets, payroll, purchase orders, bank deposits, employment-related forms, etc.
• Help to identify and lead engagement in positive community programs and goodwill
• Routinely checks e-mail and responds as necessary
• Ability to communicate and understand the predominant language of restaurant operations
• Knowledge of food and beverage, service and 3 years of front-of-the-house operations and/or assistance of primary management positions
• Supervises the initial, as well as ongoing training and development of all team members according to procedures
• Develops the management skills of the management team
• Coaches and mentors all team members providing documentation as necessary

Attributes of Ideal Candidates:

• Craft cocktail background or passion
• Ability to learn and inspire
• Superb customer service skills
• Excellent work ethic, ambition and detail-oriented mindset
• Restaurant/Bar experience and knowledge
• Professional and polished demeanor
• Dependable, energetic and ambitious
• College graduate with a degree in hotel and restaurant management or equivalent experience. Certified in a national food safety program.

Salary/Benefits Include:

• Competitive pay
• Salary is commensurate with person’s qualifications and market for a position of similar responsibilities * Relocation may be considered for the right candidate
• Benefits
• Performance-based bonus structure
• Upscale and awesome environment
• Opportunities for growth, development and expansion into additional concepts

Job Type: Full-time

Pay: $50,000.00 - $63,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training

Experience level:

• 2 years

Restaurant type:

• Casual dining restaurant
• Fine dining restaurant

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Rock Hill, SC 29730 (Required)

Ability to Relocate:

• Rock Hill, SC 29730: Relocate before starting work (Required)

Work Location: In person