Assistant General Manager

Position Summary:

The Assistant General Manager (AGM) plays a critical role in supporting the General Manager (GM) in the day-to-day operations of the hotel. This position ensures the smooth and efficient running of the hotel, maintaining high standards of customer service, overseeing staff, and ensuring guest satisfaction. The AGM will assist in financial management, operational procedures, and team leadership, ensuring the hotel meets its goals for profitability and customer satisfaction.

Key Responsibilities:

• Operational Management:
• Assist the GM in overseeing the hotel's daily operations.
• Ensure all departments (front desk, housekeeping, maintenance, food and beverage) run smoothly.
• Implement and monitor standard operating procedures to ensure efficiency and consistency.
• Guest Services:
• Maintain high levels of guest satisfaction by addressing and resolving guest complaints and inquiries promptly.
• Ensure all guest services are executed at the highest standard.
• Oversee guest check-in and check-out procedures to ensure a seamless experience.
• Financial Management:
• Assist the GM in managing budgets, forecasts, and financial reports.
• Monitor financial performance and help identify areas for cost savings and revenue enhancement.
• Ensure all financial transactions are accurately recorded and reported.
• Staff Management:
• Support the GM in recruiting, training, and developing hotel staff.
• Oversee employee performance, provide feedback, and implement disciplinary measures when necessary.
• Foster a positive and productive work environment.
• Marketing and Sales:
• Assist in developing and implementing marketing strategies to promote the hotel.
• Work with the sales team to maximize room occupancy and revenue.
• Identify and pursue new business opportunities.
• Compliance and Safety:
• Ensure the hotel complies with all local, state, and federal regulations.
• Maintain health and safety standards across the hotel.
• Conduct regular inspections to ensure the hotel is clean, safe, and well-maintained.
• Reporting:
• Provide regular updates to the GM on the status of operations, financial performance, and guest satisfaction.
• Prepare reports and presentations as required by the GM.

Qualifications:

• Minimum of 3-5 years of experience in hotel management or a similar role.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Strong financial acumen and experience with budgeting and forecasting.
• Ability to work flexible hours, including weekends and holidays.
• Excellent problem-solving and decision-making abilities.
• Strong communication skills, both written and verbal.

Work Environment:

• Fast-paced hotel environment.
• Requires flexibility to work various shifts, including evenings, weekends, and holidays.
• Interaction with guests and staff on a regular basis.

Physical Requirements:

• Ability to stand for long periods.
• Ability to lift up to 25 pounds.
• Frequent walking, standing, and moving through the hotel.

Compensation:

• Competitive salary commensurate with experience.
• Benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and career advancement.

Job Type: Full-time

Pay: $90,000.00 - $96,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Hotel management: 3 years (Required)

Ability to Commute:

• Savannah, GA (Required)

Ability to Relocate:

• Savannah, GA: Relocate before starting work (Required)

Work Location: In person

Salary : $90,000 - $96,000