Branch Manager-Home Care

Job Overview:
We are looking for a motivated, driven, passionate LEADER to manage the Merrimack Valley office and grow our territory, which stretches over 50 miles. We pay a competitive base salary, and have a variable compensation plan that pays-for-performance. If you are a driven, hard working leader who wants to be recognized and compensated for what you can accomplish, this is the role for you!

Responsibilities:
· Responsible for growth of revenue, quality of service, and all operational aspects of the business

· Overall management of the schedulers and caregivers within their region, including hiring, supervision, discipline, and terminations as required. Includes communication and enforcement of the rules within the Employee Handbook

· Client Assessments: Performs onsite assessments of all VA, Medicaid, and assists the Sales & Marketing Team with Private Pay clients as needed. Develops the non-medical in-home care plan, inputs into Well Sky and Life Profile, communicates care plans to the appropriate schedulers or caregivers, and handles the day 1 onsite introduction of the caregiver to the client. The Care Manager is responsible for completing client folders, filing, and compliance with all local regulations.

· Provides weekly KPIs to the COO

· Blueprint Marketing and relationship building with referral sources in your area. Participation in network and industry groups

· In concert with the Scheduling Coordinator, responsible for ensuring appropriate matching and placement of caregivers with clients and ensuring scheduling is done for optimum gross profit margin.

· Conducts regular stop-ins with clients to ensure client satisfaction, care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations.

· Through the scheduler reviews the daily logs and time sheets bi-weekly to ensure that each caregiver is following the care plan and that lost hours are identified.

· Through the scheduler, manages all caregiver call outs, late arrivals, early departures, and refusals of assignments; takes appropriate action based on the Employee Handbook

· Handles Client Complaints and works with the COO as needed to find satisfactory resolution.

· Assists in caregiver training programs, (in collaboration with the DON). This includes compliance with the Senior Gems® program. This also includes any training programs required to maintain compliance with Medicaid, or other specialty programs.

· Handle on-call duty on a regular basis and as directed by the COO.

· Manages all branch personnel to set and achieve weekly goals. When goals are not met, this person coaches and motivates personnel. Take appropriate discipline action as necessary.

· Attends local business and industry related networking functions as required.

· Works with COO to determine appropriate revenue goals on a monthly, quarterly, and annual basis.

Skills:
- · Minimum of three years management experience required.

· Minimum three years’ experience in the senior industry

· Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.

· Exceptional and verifiable customer service skills and experience

· Must have illustrative examples that demonstrate your drive and motivation.

· Proactive problem prevention and issue resolution leadership ability

· Ability to visit clients’ homes in the assigned territory.

· Proficiency in Microsoft Word, Excel, Internet, and Outlook required.

· Ability to learn other software programs quickly.

· Strong verbal communication skills, especially using the telephone.

· Ability to work independently and as part of a team.

This is an excellent opportunity for an experienced professional looking to take the next step in their career. We offer competitive compensation packages along with comprehensive benefits.

Note: All positions at our company are paid positions.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday
• On call

Experience:

• Sales: 1 year (Preferred)
• Management: 2 years (Preferred)

Ability to Commute:

• Lawrence, MA 01840 (Required)

Work Location: In person