Community Executive Director

We are looking for an experienced Executive Director to oversee all operations, functions and activities and demonstrate the strong leadership and managerial skills necessary to ensure a productive, safe, and professional work environment for all Facility Staff members and residents. Direct and coordinate the operations of the Facility in a way that fosters a collaborative management team which understands and promotes its shared authority, responsibilities, and duties. Demonstrate through leadership and ensure that your Facility is making every effort to attain the company’s goal of 100% occupancy, resident satisfaction, and operation within budget while upholding our values

MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS

· Proven experience as executive director or in other managerial position; including operational and financial experience in managing employees, customer service, budget process, purchasing, payroll, and accounts payable/receivable.

· Knowledge of and ability to conform to applicable laws, rules, and regulations and meets state or provincial health related requirements.

· Ability to communicate effectively and politely (in English), both verbally and in writing, with residents and staff.

· Experience in developing strategies and plans with demonstrated knowledgeable in operations, policies, and procedures.

· Ability to apply successful marketing and sales techniques by demonstrating sales skills, advertising, census management, and public relations.

· Strong understanding of corporate finance and measures of performance

· In depth knowledge of corporate governance principles and managerial best practices

· Be 21 years Must possess a high school diploma or GED.

· An analytical mind capable for “out-of-the-box” thinking to solve problems

· Outstanding organization and leadership abilities

· Maintain a positive, respectful, and professional approach with coworkers and residents.

· Excellent communication (oral and written) and public speaking skills

· Satisfactorily pass criminal record clearance, health screening and TB clearance.

· In addition to the above, the following skills are strongly preferred: experience serving senior citizens; familiarity with laws and regulations applicable to the Facility and Human Resources principles.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

· Provide leadership, supervision, training, guidance, and communication while overseeing all aspects of Facility management, including special attention to the following areas:

· Census—Develop and implement techniques and resources designed to attain and maintain 100%

· occupancy at all times through effective facility relations, special events, direct-inquiry calls, Facility tours, etc. Devote time each week for facility outreach, follow up on direct inquiries, and conduct tours to prospective residents in conjunction with the Facility Development Director.

· Budget—Participate in the formulation of the annual Facility budget. Follow the approved operating budget. Communicate and obtain approval from Regional Vice President of Operations for exceptions.

· Resident Relations—Assess resident satisfaction through continued personal interactions. Identify areas of concern regarding residents’ well-being and suitability to reside in the Facility. Conduct monthly resident meetings. Promptly and effectively respond to emergency calls from residents and take appropriate action according to established protocol.

· Respond in a timely manner to resident complaints regarding any issue to assure residents are receiving services that meet Facility Living standards. Make recommendations for solutions to the Regional Vice President of Operations.

· Marketing- Ensure that management teams are trained to have effective phone and marketing skills and give effective tours and follow-up. Monitor compliance to company marketing plan and on retention resources and effective use of those resources to maximize retention of residents.

· Human Resources—Develop and maintain staff that provides quality service and ensures resident satisfaction. This includes direct responsibility for hiring; training; supervising; scheduling of hours, breaks, and meal periods; performance management, discipline, and discharge. Oversee and evaluate the effectiveness of the Facility Managers in fulfilling their responsibility to manage and supervise their assigned unit effectively. Ensure the creation of a positive team concept among employees and residents. Work directly with Human Resources on managing personnel concerns.

· Compliance—Ensure that the Facility is following company policy, state and federal regulations, and other applicable rules and regulations. This includes but is not limited to safety, training, and staffing. Maintain facility records in accordance with Company policies, state and federal regulations.

· Food Service—Direct, evaluate, and interact with the Facility Executive Chef in budgeting, inventory, compliance, reporting, preparation, and serving of attractive, appetizing, and balanced meals in accordance with Facility Living guidelines. Maintenance of clean, sanitary, safe, and attractive kitchen and dining facilities shall be a priority for all staff.

· Maintenance—Ensure that day-to-day building and ground maintenance issues are adequately addressed and resolved, either by maintenance staff, contractors, or Regional Maintenance Department staff.

· Accounting—Submit timely reports, invoices, and other financials; record revenue and expenses on a regular basis in accordance with the Facility Living guidelines.

· Safety—Ensure that the Facility Management team maintains the Safety Program. Share responsibility with the Facility Management team to enforce regular monthly employee Safety Committee meetings with recorded meeting minutes. Ensure that all injuries are immediately reported to the Injury Reporting Hotline and work directly with Human Resources to manage injury claims.

· Exercise managerial and supervisory authority in a manner that complies with Facility Living guidelines and applicable laws. Interpret, implement, comply with, and effectively enforce Facility practices consistent with such policies and laws.

· Provide effective and timely resolutions to problems occurring in the Facility, using available resources and following company guidelines.

· Address issues impacting all areas of Facility Management and resident satisfaction through weekly meetings with the Management Team.

· Assume responsibility for managing all day-to-day aspects directly supervised by the Facility Management team in their absence to assure the smooth operation of those functions.

· Share responsibility with the Facility Managers to respond to emergencies, evaluate resident needs, and take appropriate action.

· Oversee all programs and requirements necessary to make the Facility profitable and successful. Attend conferences, training sessions, and managerial meetings as required.

· Be responsible for maintaining normal business hours for the Facility.

· Perform other Facility staff members’ duties, if necessary, for the continuous operation of the Facility.

· Perform other duties as assigned

OTHER JOB DUTIES AND RESPONSIBILITIES

· Perform all work assigned for the agreed-upon salary, accepting no additional payment or non- perishable gifts from residents, vendors, Facility management, or others.

· Meet the assigned work requirements of the job. Regular attendance is required.

· Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude. Represent the facility in a professional, courteous, and friendly manner.

· Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor.

· Adhere to all company policies, procedures, and processes.

· Promote resident advocacy and demonstrate excellent customer service at all times.

· Maintain personnel, resident, and business proprietary and/or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed).

· Maintains current food handlers permit and other certifications as necessary to fulfill state regulations, including minimum annual education requirements to maintain active certification.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Experience:

• Management in Senior Living: 4 years (Preferred)
• Budgeting and Financials: 4 years (Preferred)

Ability to Relocate:

• Lehigh Acres, FL: Relocate before starting work (Required)

Work Location: In person