What are the responsibilities and job description for the Concierge/Receptionist position at Confidential?
Are you an experienced front desk, customer service, guest service agent, hospital receptionist, or hospitality professional?
We are looking for a compassionate, friendly Concierge/Receptionist that will be responsible for answering any phone calls and greeting Residents, Families, Visitors, and anyone who enters the building.
DUTIES & RESPONSIBILITIES
Concierges act as the first point of contact between our patients’ guests and visitors. The Concierge will answer patient and visitor inquiries, direct phone calls, coordinate meetings, and adhere to any assigned task related to customer service. The Concierge will always uphold company culture while making guests feel welcomed and valued. Exceptional/above and beyond, proactive customer service approach. Ability to handle multiple complex requests. Receive all incoming calls and route appropriately. Accurately record and distribute messages to all Hospital staff. Distribute mail. Answer questions with Hospital policies governing the release of patient and proprietary information. Complete admissions/pre-screening of patients and verify accuracy of information. Prepare and complete patient consent forms. Verify health insurance coverage. Scan insurance and identification cards into patient consent forms. Complete step-down’s/transfers/program changes in patient EMR. Other related duties as assigned.
The Concierge/Receptionist will possess exceptional customer service and people skills. The Concierge will be detail oriented, can listen well and are able to anticipate someone's needs to provide an exceptional customer experience. Will require little guidance and being able to manage difficult situations.
Requirements:
High School or GED required, hospitality management degree or certificate preferred. 5 years of customer service, preferably in a hospital or hospitality setting. Must be considerate, neat, well groomed and professional in appearance. Must dress in a professional manner. Must have experience in Administration functions. Must answer phones in a polite and professional manner. Must be organized, and able to work well with others as part of a team. Must be polite and considerate to residents, visitors, co-workers and management team. Must be able to effectively communicate both verbally and in writing.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Philadelphia, PA 19102: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
- Hospitality: 1 year (Required)
- Hospital: 1 year (Preferred)
Work Location: One location
Salary : $15 - $17
