What are the responsibilities and job description for the Customer Service Rep/Data Entry position at Confidential?
Customer Service / Data Entry Representative
We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. This is a temp-to-hire position with working hours from 7:30 AM to 4:30 PM, Monday to Friday, offering a competitive salary of $20 per hour.
Key Responsibilities
- Perform data entry and customer service tasks.
- Handle email inquiries, reports, and customer calls regarding product-related issues.
- Process all incoming orders, ensuring accuracy in products and pricing while meeting delivery requirements.
- Reconsolidate freight to ensure the best shipping methods are used.
- Interface with all other departments to handle customer issues, including shop orders, invoicing, credit problems, order processing, literature, tracking returns, quality issues, production/operation status, shipping/routing issues, and working with carriers to obtain proof of delivery and freight charges.
- Assist with clerical responsibilities as assigned.
- Assume other activities and responsibilities as directed.
Experience and Skills
- Analytics/reporting
- Email/phone communication with customers
- Recording details of customer contacts
- Knowledge base of individual products
- Writing quotes
- Processing orders
- Proficiency in Microsoft Word and Excel
Qualifications
- Associate's Degree or equivalent level of knowledge.
- One to three years of experience in a customer support environment.
- Proficiency in Microsoft Office (Word and Excel).
- ERP experience is a plus.
- Strong verbal and written communication skills, along with an excellent telephone manner.
If you are passionate about providing excellent customer service and have a background in appliance and technology product sales, we encourage you to apply. Join our team and contribute to our mission of delivering top-notch service to our valued customers.
Apply Now
Thank you for considering a career with us. We look forward to reviewing your application!
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 3 years (Required)
Ability to Relocate:
- Weymouth, MA: Relocate before starting work (Required)
Work Location: In person
Salary : $20
