What are the responsibilities and job description for the Dispatcher position at Confidential?
The Dispatcher will be responsible providing administrative support to the Service department. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Role and Responsibilities:
- Communicate with customers and assist with their requests
- Communicate with Service Technicians in the field
- Create service call tickets using company database
- Input new construction turnovers into service database
- Assist with multiple state testing requirements
- Develop and maintain good working relationships with Customers, Technicians, Managers, and Coworkers
- Assist with any additional tasks as requested by Service management team
Preferred Skills:
- Must have good communication skills to properly answer phones and communicate effectively.
- Must have excellent customer service skills
- Must know how to use Microsoft Excel, Word, Publisher, and company database
- Must have good organizational skills
- Must be prompt each day and work in accordance with company policies
- Bachelor’s Degree is recommended by not required
Wages - Benefits:
In return, you will receive compensation based on experience & skills. We offer an excellent benefit package including medical, dental, vision (paid at 100% for employee, 50 % dependents) - retirement 401k plans, disability, life, AFLAC, wellness plans, member discounts, paid vacations & holidays; as well as continuing education throughout your career.
AA/EOE
Job Type: Full-time
Pay: $12.50 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Salisbury, MD 21801: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Schedule management: 1 year (Preferred)
Work Location: One location
Salary : $13 - $16
