What are the responsibilities and job description for the IT Help Desk position at Confidential?
Helpdesk – Tier 1 Support
Position Summary:
This Helpdesk – Tier 1 Support role serves as initial point of contact and provides technical support to user base. Support is provided via phone, email, text, and in person/on-site visits to users at any of our ten locations surrounding the Baltimore, MD area. Candidates for this position should possess strong communication, customer service and technical skills.
Primary Responsibilities:
· Install, configure and troubleshoot computer hardware and software
· Assist with new hire onboarding account setup and change requests
· Monitor helpdesk ticketing system queue and act as primary point of contact
· Coordinate break/fix work with company vendors including deliveries and installs
· Manage IT projects as needed and assist with departmental projects
Requirements:
· Excellent problem solving and troubleshooting skills
· Detail-oriented approach to tasks
· Customer service-oriented attitude
· Must have own vehicle (car allowance provided)
· Other requirements to ensure success in this role:
o A /Net /Microsoft certifications strongly preferred
o Basic knowledge of LAN/WAN networks and TCP/IP troubleshooting
o Strong reading, writing and verbal communications skills
o 3 years IT experience including supporting a Microsoft Windows environment
o Experience with Microsoft 365 including Sharepoint and Teams
o Capable of working independently as well as part of a team
o Flexible, quick learner who is resourceful, perseveres and understands the value of documentation
o The ability to communicate and work with all levels of staff who possess varying degrees of technical skills
o Be able to do physical work including squat, kneel, crawl, use/work on a step ladder, sit, walk and stand for sustained periods as well as the ability to lift up to 25 pounds if needed
o Flexibility to work off hours as needed, including some evenings/weekends
Benefits:
· Medical, Dental, Vision, Rx Insurance
· Group Life Insurance, Long Term Disability
· Voluntary Short-Term Disability & Supplemental Life Insurance
· 401(k) Plan
· Generous Paid Time Off Benefits
· Health Club Membership
#CB EOE
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- Windsor Mill, MD 21244: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $18
