What are the responsibilities and job description for the Ocean Import Agent position at Confidential?
Are you looking for a role that's MORE than just Operations? We are a growing Logistics and Freight Forwarding company with room for growth and development!
We are seeking an Ocean Import Customer Service Agent to join the team! You will be responsible for helping customers by providing product and service information and resolving technical issues. You will learn all aspects of shipment operations and coordination!
Summary of Job Description
- To be the primary interface between your department, customer, sales, and overseas shipping agents.
- To provide quality customer service, while meeting company policies and procedures.
General areas of responsibility include, but are not limited to:
- Answering phones properly and in timely manner
- Providing general customer service and shipment status updates
- Entry of shipments
- Ocean Import shipments
- Tracking and tracing of shipments
- Research of shipments for Accounting requests/reports
- Scanning of shipment documents
- Speaking with overseas agents
Requirements
- Previous Ocean experience is a MUST
- Excellent communication skills (written and verbal)
- Strong attention to detail
- Bilingual Mandarin a HUGE PLUS!
#COR1
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- This position requires occasional overtime, is this okay with you?
Experience:
- Ocean Import: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: One location
