Operations Coordinator

Overview | We are an industry-leading provider of comprehensive facility maintenance services for commercial and residential properties of all sizes. We utilize customized technology and specialized systems to support our team of trained professionals, helping us deliver exceptional services to our customers. Founded in 1992 and currently servicing over 10mm SQF with over 500 employees, our company has evolved to include specialists in commercial cleaning, engineering and operations, architectural maintenance (metal, marble and wood), pest control, security, and lighting and energy solutions. And we’re about being sustainable, for your budget and the environment. It’s why we’re the fastest growing team in the eastern US.

OUR VALUES| Our company is comprised of a of a set of operating principles called "core values". They are “Mary Minds, One Mission; Everything with Integrity; Be Accountable; and Adapt & Grow. These core values serve as the foundation for who we are as a company, how we conduct business, interact with our customers and, last but certainly not least, each other. We have a grand vision to be the best at what we do while also "Building a Great Place to work".

Diversity Statement |Our Company is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

About the Team | The Operations Team is made of a group of diverse dynamic individuals who bring a variety of areas of expertise and talent. As a member of Safety's Operations Team, you will partner with cross-functional teams to assist in building a great place to work. You will be passionate about our Core Values and our commitment to making sure that we are incorporating our values in every aspect of our Corporate culture.

About the role | The Operations Coordinator will actively support the Operations team on a day-to-day basis. The ideal candidate will be goal-oriented, a self-starter with excellent written and oral bi-lingual communication skills. We offer an exciting environment and are looking for a highly motivated and detail-oriented person with the ability to take on new challenges. The candidate must have excellent analytical and problem solving skills combined with an entrepreneurial spirit. Attention to detail and strong communication skills are essential for this position. Additionally, this person must have the ability to multi-task at a high level. For this position, you are not expected to know how to handle everything. You are, however, expected to be driven to figure out how to handle anything. In addition to being a thorough professional with strong communication abilities and focus on the department’s goals.

SUMMARY/OBJECTIVE: The Operations Coordinatorwill actively support the Operations team on a day-to-day basis. The ideal candidate will be goal-oriented, a self-starter with excellent written and oral bi-lingual communication skills. We offer an exciting environment and are looking for a highly motivated and detail-oriented person with the ability to take on new challenges. The candidate will report directly to the Sr. VP of Client Relations and/or Department Heads and will not only handle the administrative and coordination of the daily tasks but is expected to own the operations process from front to end and execute constant follow-up on all stages in the completion of a task.

ESSENTIAL FUNCTIONS: Expected skills and competencies necessary to perform duties include but are not limited to:

• · Assist Managers in day-to-day coordination and management of business operational activities.
• -Responsible for staffing accounts with appropriate personnel and dispatching employees on a reoccurring basis
• · Liaise between customer and management to ensure smooth operations delivery. Monitor, control and manage business operations to meet customer expectations and company goals.
• · Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines.
• · Ensure compliance with company standards and procedures.
• · Build and maintain strong customer relationship through regular meetings and communications.
• · Evaluate current operational performance and provide strategic plan for improvements.
• · Provide direction and guidance to internal teams to achieve performance targets.
• · Data Collection and Monthly Reporting
• · Managing of all sub-contracted signoffs monthly
• · Serving as a central HUB for the operations team; scheduling of new jobs, routing of drivers, closing the loop on open tickets
• · Identify problems in operations process and resolve them in quickly and timely manner.
• · Follow standard operating procedures for efficient business operations.
• · Maintain clear and accurate operations documents/procedures for reference purposes.
• · Assist in any ad-hoc duties, projects, field training, and other related activities as needed and when required
• · Assist with other operation related projects as needed
• · Review/Use ASANA (tasks management software) on a daily basis
• · Contributes to team effort by accomplishing related results as needed.
• · Other duties may be assigned.

KNOWLEDGE, SKILLS AND ABILITIIES: The knowledge, skills, and attitude required for satisfactory job performance:

• Experience in a Service-related industry (Preferred)
• Organizational Skills
• Ethical Conduct
• Attention to detail and high level of accuracy
• Excellent interpersonal skills & Team building skills
• Attention to detail and high level of accuracy
• Stress & Time management skills
• Ability to work proficiently in a fast-paced environment
• Excellent office administration skills/ Technical Capacity
• Strong written and verbal communication skills
• Some college (Preferred)

REQUIREMENTS:

• Computer Literacy (MS Office applications)
• Strong Staffing experience and/or dispatching
• Fluent in Spanish (Speaking, Writing, Reading)

Physical Demands: Will spend long hours sitting and using office equipment and computers, which can cause muscle strain. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.

Environmental Conditions: The incumbent is in a busy, open area office. The incumbent is faced with constant interruptions and must meet with others on a regular basis.

Sensory Demands: The incumbent must spend long hours in intense concentration. The incumbent must also spend long hours on the computer entering information which requires attention to detail and high levels of accuracy.

Mental Demands: There are several deadlines associated with this position, which may cause significant stress.

EEO Statement: We are an equal opportunity employer. It is the policy of the company to hire, train, promote and pay its associates without regard to age, immigration or citizenship status, color, disability, gender (including sexual harassment), gender identity, marital status and partnership status, national origin, pregnancy and lactation accommodations, race, religion/creed, sexual orientation, and status as a veteran or active military service member.

Disclaimer: The above statement is intendant to describe the general nature and level of work being performed by the incumbent (s) of the job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Job Type: Full-time

Pay: $52,000.00 - $58,500.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• New York, NY 10018: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Client Services Manager: 1 year (Required)

Language:

• Spanish (Required)

Work Location: One location