What are the responsibilities and job description for the Operations Manager position at Confidential?
Job Description
The Operations Manager role is mainly to coordinate & oversee our organization’s operations and implement the right processes & practices across the organization to improve productivity and efficiency levels and build an enjoyable company culture.
The specific duties of an Operations Manager include the development & implementing strategy, improving performance, procuring supplies & resources, managing the packing & shipping process, inventory/ supply chain, and ensuring compliance. As a Start Up organization, he/ she will need to be prepared to manage multiple responsibilities and will be actively involved in day to day activities. Currently will not have any direct report to’s, but will need to effectively hire and develop future staff as business needs require. Will be involved to help increase quality of customer service and implement best practices across all levels.
Ultimately, we’ll trust the Operations Manager to help us remain compliant, efficient and profitable during the course of business.
Responsibilities
- Ensure all operations are carried on in an appropriate, cost-effective way and following GMP/ FDA Regulatory & Quality Assurance requirements.
- Improve operational management systems, processes, and best practices
- Purchase supplies, plan inventory, and oversee warehouse efficiency
- Manage order fulfillment and shipping processes to maximize profitable customer service.
- Manage office location, outside contractors, and key logistic responsibilities.
- Help the organization’s processes remain legally compliant
- Formulate strategic and operational objectives
- Examine financial data and use them to improve profitability
- Manage budgets and forecasts
- Perform quality controls and monitor production/ operational KPIs
- Recruit, train and supervise staff as business needs require.
- Find ways to increase quality of customer service
- Work cross-functionally with a Global Team
- Support Chief Commercial Officer & Vice President – Operations (Nobio Ltd) as needed.
Requirements
- Bachelor’s Degree in Business, Operations Management or related field
- 2 years of proven work experience as Operations Manager or similar role
- Knowledge of organizational effectiveness and operations management
- Experience budgeting and forecasting
- Familiarity with business and financial principles
- Excellent communication skills
- Leadership ability
- Outstanding organizational skills
· Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
- Working knowledge of management software programs, QuickBooks, ERP systems, and similar programs.
- Solid IT skills, including database development
- Global experience & interaction, not required, but a plus.
Job Type: Full-time
Pay: $36.00 - $88.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Middlebury, CT 06762: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location
