What are the responsibilities and job description for the Operations Manager position at Confidential?
· Supervises Front Desk, Breakfast Area and Housekeeping: hiring, training and development, performance evaluations, and assist with terminations.
· Maintains Quality Assurance and Guest Service Survey scores within targeted range.
· Assists General Manager in the development of the hotel's annual budget. Monitors performance against plan.
· Maintains cost control systems for staffing, food and beverage inventory.
· Develops and maintains Food Service Standards.
· Contributes to the profitability and guest satisfaction perception of al hotel departments.
· Enforces policies and procedures.
· Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
· Schedules staff according to labor standards and forecasted occupancy.
· Increases level of guest satisfaction by delivery of an improved product through associate development and quality image.
· Maintains productivity and labor cost goals.
· Orders and receives supplies so as to maintain adequate inventory levels of all dry goods, perishable, beer, wine, spirits and supplies.
· Conducts monthly department meetings.
· Attends weekly staff meetings.
· Acts as Manager on Duty as required.
· Completes projects as determined by General Manager.
· Other duties as assigned, of which the associate is capable of performing.
Requirements:
· High school diploma or GED; 2 years experience in the guest services, front desk, housekeeping, or related professional area
· Ability to work without supervision, to organize and track multiple projects with large amount of detail necessary
· Ability to meet deadlines and work well in pressure situations
· Great positive attitude
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- North Charleston, SC 29418: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: One location
