Property Supervisor

Job Description

Job Title: Property Supervisor

Division: Resorts

Reports To: Property Manager

FLSA Status: Non- Exempt

Revised June. 2021

Summary: The Rental/Resort Property Supervisor leads all aspects of the resort/property under the Resort umbrella. They are responsible for continually focusing on owner and guest satisfaction as well as implementing our standards through employee training, retention, and loyalty. The Property Supervisor will perform as an assistant to the Rental Manager and Regional Manager.

Essential Duties and Responsibilities include however are not limited to the following and in addition to any request by the Owners, the Senior Vice President, and the Regional Manager of Resorts.

Owner Relations

• Execute Owners Agreement.
• Property assessment & recommendations
• Establish market and seasonal rental rates
• Add property into Aronov accounting and reservations system.
• Add professional photos to the website as needed
• Create property description and add to website
• Do Annual evaluation of all units and report to owner.
• Monitor and respond to all reviews in a timely fashion.
• Build owner loyalty through proactive communication, setting and managing expectations and delivering solid revenue results.
• Represent Aronov values in all decisions.
• Produce all Owners statements and letter on the 1st of every month for the prior month.
• Correct all financial errors in the accounting system prior to EOM and on an ongoing basis.
• Perform a minimum of one outgoing call per quarter to every current owner on the program to keep owners updated on their unit and community happenings and changes.
• Communicate regularly through the portal and email with all owners.

Rental Management Services/Assure Compliance Daily:

• Accept reservations, generate rental agreement and update availability calendar.
• Facilitation of guest check-in and guest check-out procedures.
• Provide 24/7 service & support for guests and property owners.
• Inspect to ensure thorough cleaning in preparation of new guest arrivals.
• Liaison with housekeeping & laundry services vendor
• Enforcement of all rental rules and regulations.
• Guest problem resolution
• Ensure that property is maintained to high standards.
• Conduct inspections and inventory upon guest check-out.
• Respond to all guest inquiries and requests in a timely manner.
• Collect rents, deposits and fees associated with property rental.
• Manage and track all rental guests’ information.
• Collect and pay sales and lodging taxes associated with the rental of the property.
• Report to the proper channels when gaining and loosing a unit.

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Human Resources and Employee Relations

• Exemplifies Companies core values.
• Must be a hands-on team player. Lead by example and enliven the core values and standards of the Company. Must represent Company inside and outside of the Resort in a positive professional manner.
• Keep all employee information including however not limited to pay-rates, commissions, and incentives confidential.
• Maintain high professional standards of personal appearance and grooming as well as enforcing the dress code mandated by Aronov.
• Schedules need to be completed by the Property Supervisor and approved by the Rental Manager trying to honor requests however all schedules are based on the needs of the resort, owners, and staffing needs. As a manager you must be flexible with your schedule and there are times where extra hours are needed to complete the job.
• Ensure all training in service standards is taking place in every department on an on=going basis
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Ensure that employees are always attentive, friendly, courteous and efficient in their interactions with guest, owners and other associates always.
• Recognize and reward outstanding performance of team members.
• Enlivens and monitors the Red Book daily.
• Assure Orientation check list is followed for all new hires and turned in with new hire paperwork.
• Provides proper training agenda for all new hires.
• Human Resources not limited to however including coaching and counseling, documentation, new hire paperwork, annual reviews, training, and scheduling.
• Interview all prospective candidates for any position before and offer is to be extended.
• Motivate, Coach Council and discipline all associates within the standards and guidelines of the Fair Act and Aronov handbook.
• Ensure that all State employment guidelines are being followed and that employees receive fair and equitable treatment according to the EEOC.
• Complete all training modules and become certifies to train those as required.

Financial and Administrative and Sales

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• Meet all administrative due dates, weekly meetings, and anything that the corporate office request from the Rental Manager or property. Management of overall day-to-day operations as well as the cleanliness and organization of all work areas.
• Approve all timesheets and do payroll to turn into the Division Head to approve every other Thursday.
• Assist in all payroll corrections for all associates by going through the paymaster in a timely fashion.
• Ensure completion of all invoices weekly in Escapia and Avid by using A/P process provided by Aronov Accounting.
• Play a pivotal role in recruiting new owners and new units to add to the property management portfolio.
• Meet clients on the property, including meeting potential clients (Owners) touring the property to assist them in understanding the Aronov on-site rental program. Partnering with local Realtors is expected to assist in the recruiting process.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Basic Windows knowledge and Microsoft Office. Familiarity of website data and ability to update information on website and managing reviews.

Additional Operational Expectations

• Demonstrates exceptional leadership behaviors. Makes sound rational decisions and empowers and encourages associates to make decisions. Develop the guest problem resolution team for your property.
• monthly audits of the MSDS binder on site and assure all housekeeping complies.
• Assure all OSHA standards and CDC mandates and Fire Marshall regulations are being followed and the property is complying
• Responsible for executing the Operational Excellence plan in their resort and for all units on the Aronov Rental program.
• Comfortable leading by example, including hands-on task management
• Values learning, receptive to feedback and strives for self-improvement
• Exceptional communication and interpersonal skills
• Able to multitask and simultaneously manage multiple opportunities and priorities. Inspect Units regularly (weekly minimum) with both the Housekeeping Quality Control Supervisor and the Maintenance Engineer.
• Anything else that the Rental Manager, Senior Vice President and or the Regional Manager requests.

As a team leader it is expected that you will lead your team by example, enliven the senses of the owners in a positive manner and respect all vendors, associates, corporate colleagues, and leaders with the highest of professionalism.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Problem solving - identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations.

Technical skills - pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Customer service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Interpersonal skills - focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Oral communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Written communication - writes clearly and informatively, edits work for spelling and grammar.

Teamwork - gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Delegation - delegates work assignments; sets expectations and monitors delegated activities; provides recognition for results.

Managing people - includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

Cost consciousness - works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

Diversity - demonstrates knowledge of eeo policy; promotes a harassment-free environment.

Judgment - displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Motivation - sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

Planning/organizing - prioritizes and plans work activities; uses time efficiently; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Professionalism - approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Quality - demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

Safety and security - observes safety and security procedures; reports potentially unsafe conditions.

Adaptability - adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.

Attendance/punctuality - is consistently at work and on time; ensures work responsibilities are covered when absent.

Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Innovation - generates suggestions for improving work.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually quiet.

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Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Supplemental Pay:

• Commission pay

COVID-19 considerations:
CDC Guidelines

Education:

• High school or equivalent (Preferred)

Work Location:

• One location

Work Remotely:

• No