Regional Operations Director

Reporting to the CEO, the Region Operations Director position has full strategic, operations and P&L responsibility for multiple brands in a pre-defined footprint. This role will also be responsible for sales and revenue generation, fostering a culture of safety and high levels of employee engagement retention in partnership with his/her leadership teams across the region.

The person in this role demonstrates thoughtful strategic and executive leadership leading a $100MM region of combined HVAC and plumbing businesses. He/she will be in a highly collaborative role, moving quickly to support his/her businesses while helping build and sustain scalable operational processes.

What You’ll Be Doing:

• Develops strategies and deploys tactics to attain short and long-term financial and mission-critical operational goals.
• Manage and direct all brand operations activities to ensure completion of customer and business requirements.
• Assists brand leaders in the development and formulation of long and short-term planning, policies programs and objectives.
• Implement a standardized Business Operating System to assess region and site scorecard KPIs and coordinate actions to drive revenue and profitability.
• Manage brands to assess monthly financial performance and establish accurate forecasts for profit, inventory, headcount, staffing, CAPEX and other financial metrics in partnership with Region Controller
• Lead efforts across the region to implement best practices, tools and high-performance work teams in the field and office environments.
• Execute an operational strategy that supports industry leading performance in customer service and employee engagement.
• Ensures that the brands are focused on ESG, safety, as part of their strategy for culture driving towards great place to work recognition in their communities.
• Assure that all brands meet environmental, health, and safety requirements considering local regulations, company policies and sustainability efforts.
• Build organization capability through assessment and management of key leadership positions, coaching of operational leaders and strategic development actions.
• Hires, trains, develops, and evaluates his/her team – taking corrective action as
• necessary and in a timely manager in accordance with company policy.
• Ensures compliance with current federal, state, and local regulations – consulting with the Human Resources Partners as appropriate.
• Manage resource investment in organization development, capital equipment and new technology to assure organizational, product and region-level leadership.

What You Bring To The Table:

• Focus on delivering results through simple and impactful planning methods.
• Bachelor’s degree in operations management or related field, or equivalent leadership and P&L experience.
• Minimum of 8 - 10 years leadership and operations experience, including multi-site responsibility.
• Minimum of 3 - 5 years of experience leading and managing a significant segment/business unit of a large customer-service based business or the entire operation of a smaller consumer -based services brand/location.
• Experience in the HVAC/Plumbing industries preferred.
• Must be able to travel up to 50% of the time.

EEOC statement: We are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Indianapolis, IN: Relocate before starting work (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person