Security Account Manager

The Security Account Manager is a salaried position reporting directly to an Operations Manager. The officers and shift supervisors assigned to this location report to this position.

Responsibilities:

• Provides on-site leadership for the security personnel assigned to the facility
• Acts as the principle contact for client management at the facility
• The hiring, supervision, training, scheduling and development of all shift supervisors and officers assigned to distribution center(s)
• Achieving performance metrics established by the client for the security functions performed by officers
• The performance of all internal programs, policies and reporting
• Achieving performance metrics established for expense control, workforce quality, staffing, scheduling and report filing
• Establishing productive, collaborative relationships with client site management
• Maintaining communication protocols that provide a productive client relationship
• Consistently delivering a service that exceeds client expectations
• Maintaining all patrol / fleet vehicles and equipment utilized in performance of the security function on the site
• The performance of initiatives, emergency response and other tasks required by management.

Requirements:

• Flexible Schedule. Ability to support all shifts throughout the week.
• Function in a fast operating environment with a 24/7 onsite client.
• Have a "roll up sleeves" mentality to execute the clients and Metro requirements effectively and efficiently
• Strong ability to prioritize client and Metro One deadlines
• Ability to forecast staffing needs and monitor progress to ensure site is overstaffed at all times.
• Must have scheduling/payroll experience.
• Must have leadership qualities and the ability to balance client demands, shift supervisors and security officers.
• Must be able to travel minimum 75%

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Travel requirement:

• Up to 75% travel

Education:

• Bachelor's (Preferred)

Experience:

• Scheduling: 2 years (Preferred)
• Timesheet Reconciliation: 2 years (Preferred)
• Hiring: 2 years (Preferred)
• Training: 2 years (Preferred)
• Account Management: 2 years (Preferred)

Work Location: Hybrid remote in New Orleans, LA 70113