Tech Support Specialist

Apex Systems is looking for Tech Support Specialists in the Des Moines, IA & Waukee, IA area. This role will be on-site.\n\nPOSITION SUMMARY:\n\nOur client is seeking a Technical Support Specialist to join our growing team! If you have work experience or possess a strong interest in the Information Technology field; you have or are willing to obtain applicable certificates, as defined; and would describe yourself as someone who is well spoken, tech savvy, personable and enjoys providing outstanding customer service.\n\nPosition Responsibilities:\n\n\n\tProvide remote technical guidance, assistance and coordination to end-users for PC, network, software and hardware problems\n\tDaily tasks include, but are not limited to, diagnostics, troubleshooting, resolving network and wireless issues, setting up user accounts, formatting and setting up desktop and laptop computers\n\tAccurately document details related to client support issues in help desk ticketing system and complete ticket/tasks efficiently\n\tCreate, build and foster strong and effective working relationships with peers, management, clients, and vendors\n\tEnsure growing knowledge of company supported systems, with a goal of becoming a product expert\n\tAbility to display dependability through IT Help Desk shift coverage spanning Monday-Friday 7am-7pm CST\n\n\n \n \n \n \n \n \n \n \nEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.