Renewals Manager

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard.

Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.

Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value.

Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization — from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture.

Job Title: Enterprise and Strategic Renewals Manager

Locations: Remote US

Reports to: Director, Enterprise and Strategic Renewals

A quick snapshot…

The Renewal Manager will be responsible for North America Enterprise and Strategic renewals. Your primary focus will be managing client renewals to maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction. You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments. As a renewal manager you will be responsible for meeting weekly goals, and established metrics. You will maintain and report an accurate rolling 90-day forecast of renewals in your territory/portfolio.

Why it’s a big deal…

The Renewals team is an integral part of Conga's success partnering with customers and internal stakeholders such as Account Executives, Customer Success Managers, Finance & Legal to ensure Conga customers are set up for continued success. This role is responsible for its own individual quota where you’ll develop a playbook for renewal engagement and maximizing revenue retention.

Are you the person we’re looking for?

Proven track record. You have at least 5 years of experience working in Enterprise and Strategic renewals, preferably within an Enterprise SaaS organization. You have a consistent track record of overachieving quota and revenue goals.

Drive & Desire. You have the ability to successfully leverage all resources. You have a strong sales acumen with an operational mindset and can scale between the daily renewal pipeline management and running strategic initiatives to improve your portfolio. You are self-motivated and have a strong desire to succeed.

Initiative. You don’t wait around for things to happen or for your manager to tell you what to do. You’re not only proactive about completing your own work, but you are not shy about pulling in the necessary resources to help you achieve your goals and desired outcomes.

Here’s what will give you an edge…

Collaborative. At Conga, we achieve together. As the Renewal Manager you will collaborate daily with your Account Team, Customer Success and Support and Services. You don’t just engage in collaborative discussions; you initiate them regularly. You have experience engaging with a broader team in a strategic and focused manner to deliver successful outcomes.

Clear, deliberate, communicator. Whether engaging with other functions within Conga, or directly with a customer on a renewal negotiation, you are clear and concise when you speak and write - and even creative in terms of ensuring your messages are received and understood.

You leave no room for assumptions or misunderstandings. It’s what sets you apart from the rest.

Industry expertise. Let’s face it, understanding Revenue Lifecycle Management software (CPQ & CLM) and/or Salesforce platform would allow you to hit the ground running.

Did we pique your interest?

If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!

Don’t meet every requirement for the role?

Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we’re dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role, but your experience doesn’t align to every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or another role.

Compensation...

In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination. In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs.

The U.S. base salary range for this full-time position is $121,460 - $195,969. Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training. In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance.

The posted salary ranges are for the expectations outlined in the job description. We are often open to a wide variety of profiles and sometimes have flexibility within our organizational structure to adjust the role responsibilities up or down should we select a candidate that is less or more experienced than the posted job requirements. In these occasional cases, we will communicate the revised salary range to the candidate during the selection process.

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